FLEX Senior Manager, Product Analyst

JOB SUMMARY

The Senior Manager, Product Analyst (FLEX) serves as a strategic connector between business stakeholders, empowered product teams, technology partners, and deployment teams to advance the successful delivery, adoption, and measurable value of enterprise capabilities across Marriott's Global Revenue Strategy (GRS) initiatives. Operating within GRS's Product Operating Model (POM), the role helps agile teams uncover the greatest areas of leverage and measure the value they create.

Today, this role translates business needs into clear requirements, supports solution delivery and deployment, coordinates testing and user acceptance, drives issue resolution, and enables operational readiness across GRS products and platforms. As GRS matures under POM, the role increasingly drives product success by analyzing product, portfolio, and value‑stream performance to inform strategy, prioritization, and investment decisions, defining and evolving outcome‑based metrics (e.g., OKRs, value, flow), building dashboards that surface actionable insight, and measuring adoption and business outcomes rather than output alone.

The Senior Manager supports product discovery and evidence‑based decisioning, surfacing opportunities for experimentation, contributing to testable hypotheses, and helping teams focus on the highest‑value problems. The role partners closely with Product Managers, Business Owners, Technology teams, and Continent stakeholders to document business processes, ensure consistency and quality of product data and definitions, and produce clear, executive‑ready narratives that explain insights, trade‑offs, and implications.

The position requires strong analytical, communication, and problem‑solving skills, along with the ability to navigate complex stakeholder environments, manage competing priorities, and align solutions to business objectives and desired outcomes. It operates flexibly across products, platforms, and transformation initiatives, supporting both strategic and tactical delivery as GRS priorities evolve and the POM scales from baseline to scale to expand.

 

CANDIDATE PROFILE

Education and Experience 

Required

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 
• 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance
• Experience supporting large-scale business, technology, operational, or transformation initiatives.
• Experience gathering business requirements and translating them into actionable delivery artifacts.
• Experience working in Agile, hybrid, or waterfall delivery environments.
• Strong analytical, problem-solving, and communication skills.

 

Preferred 

• Experience supporting enterprise deployments, business transformations, or large-scale technology implementations.
• Experience facilitating User Acceptance Testing (UAT) and business readiness activities.
• Experience working with Agile delivery teams and product organizations.
• Understanding of change management, adoption planning, and stakeholder engagement practices.
• Experience with reporting and analytics tools, project management tools, and collaboration platforms.
• Hospitality, Revenue Management, Operations, or Technology experience.
• Ability to operate effectively in a highly matrixed, cross-functional environment.

 

CORE WORK ACTIVITIES 

• Partner with business stakeholders to understand operational needs, objectives, challenges, and opportunities.
• Translate business requirements into clear user stories, process flows, functional requirements, and delivery artifacts.
• Facilitate workshops, discovery sessions, stakeholder interviews, and requirement-gathering activities.
• Analyze current-state and future-state business processes and identify opportunities for improvement and optimization.
• Document business rules, operational procedures, workflows, and decision frameworks.
• Ensure requirements and backlog priorities align with business objectives and deployment timelines.
• Support Product Managers and delivery teams in clarifying requirements and business priorities throughout the development lifecycle.
• Support deployment, rollout, and adoption activities for enterprise technology solutions and transformational initiatives.
• Coordinate business readiness activities to ensure successful implementation and operational transition.
• Partner with implementation teams to assess impacts, identify risks, and develop mitigation strategies.
• Facilitate communication between business, product, and technology stakeholders during deployment activities.<