Customer Service Coordinator

<h3>Company Description</h3><p>LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.</p><h3>Job Description</h3><p>Our international Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service for the Italian market of the LGC Proficiency Testing organisation at our location in Bury.<br/> You will build valuable relationships with your customers and work together in specialized teams to process none technical international customer enquiries, from order entry onto the relevant systems to worldwide shipping. The position offers working hours from Monday – Thursday 9 am – 5-30 pm / Fridays from 9 am – 5 pm and a hybrid work model. We look forward to hearing from you!</p><p><strong>Core Responsibilities<br/> As Customer Services Coordinator, You ​ will</strong></p><ul><li>Deliver supportive advice and excellent service to our customers in Italy</li><li>Communicate<strong> </strong>professionally and courteously with customers over phone, via email and Service Cloud</li><li>Ensure that all incoming customer enquiries are processed timely or escalate to ensure response times are within agreed timescales</li><li>Record incoming customer orders accurately with your excellent attention to detail so that errors are reduced and kept to a minimum and follow up orders</li><li>Support other defined customer territories when operationally required to do so and work collaboratively with other teams to deliver an excellent customer experience</li><li>Learn about LGC Standards products and services and keep up-to-date with changes</li></ul><h3>Qualifications</h3><p><strong>Preferred Qualifications</strong></p><ul><li>Experience working in a customer service environment</li><li>Good organizational skills, ability to prioritize and meet deadlines and to proactively drive things forward</li><li>Strong communication skills and ability to relate to all levels of the business</li><li>Positive attitude and enjoy working both in a team and individually</li><li>Excellent in spoken and written Italian and fluent in English</li><li>Computer literate with very good keyboard skills</li></ul><p><strong>What we offer</strong></p><ul><li>Comprehensive training and mentoring for a successful start</li><li>Interesting tasks and career opportunities in an innovative, international company</li><li>Work-life balance through flexible, family-friendly working hours and hybrid work models</li><li>Open working culture that focuses on integrity, respect, passion and curiosity for future-oriented, creative solutions</li><li>Permanent employment contract and attractive employer allowances such as technology leasing program and corporate benefits</li><li>Various offers for employees on the topic of health management as well as online offers for childcare and learning support</li></ul><p>We are interviewing on an ongoing basis and look forward to receiving your application as soon as possible. We look forward to getting to know you!</p><h3>Additional Information</h3><p><strong>ABOUT LGC:</strong> </p><p>LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. </p><p><strong>OUR VALUES</strong></p><ul><li><strong>PASSION</strong></li><li><strong>CURIOSITY </strong></li><li><strong>INTEGRITY</strong></li><li><strong>BRILLIANCE</strong></li><li><strong>RESPECT</strong></li></ul><p><strong>EQUAL OPPORTUNITIES </strong></p><p>LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and