Assistant Manager, Site Merchandising, Retail eCommerce

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

 

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

 

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Assistant Manager for North America e-Commerce team will support managing monthly product uploads and track product performance to achieve financial and performance targets.

 

The successful individual will leverage their proficiency in eCommerce to…

 

• Manage product upload and assist with shop maintenance/refreshes
  • Create and manage product upload files inclusive of attribution
  • Own copy requests, translations and manage cross functional team deliverables
  • Assist on sequencing and site merchandising across designated categories
  • Track changes in product assortment and ensure they are being captured
  • Track and map all PDP video content for newness and ensure complete carousels
  • Manage monthly end of life product cycle with cross-functional partners

 

• Participate in weekly meetings recap business and follow up on actions to drive growth
  • Manage saving all necessary reporting tools into appropriate folders for team use
  • Analyze weekly product performance using site KPI’s and provide recs based on results 
  • Analyze customer product data & monitor overarching shifts at a monthly level
  • Own reporting on all Sale product and make recommendations based on results

 

• Track and report weekly/monthly Return Rate and Return reasons
  • Report out on Weekly/Monthly/quarterly return reasons and KPI’s
  • Leverage return reasons reporting on a monthly basis to synthesize overall takeaways
  • Make recommendations based on how to improve return (ie: add size callout on PDP)
  • Share out with relevant cross functional partners to improve product/site experience

 

• Ensure a Best in Class shopping experience for our customer via daily site QA
  • Assist in site merchandising and QA’ing site daily + making ad hoc updates
  • Log and track any site bugs and partner with site ops team on resolutions if needed
  • Update sequencing and refresh shops based on inventory, newness, and sales trends
  • Log any photography/copy callouts and connect with cross functional partners
  • Monitor photography delivery + turn skus on and off as needed (mainline + ReLoved)

 

The accomplished individual will possess...

 

• 1+ years experience working in the ecommerce space preferred; Equivalent combination of work experience and education will be considered. 
• Strong product sensibility or prior merchandising experience
• Interest in developing analytical skills and curiosity to explore the “why”
• Exceptional ability to be flexible and adaptive to changing priorities and react with appropriate sense of urgency
• Highly organized and detail-oriented with ability to multi-task and prioritize workload to meet deadlines