Sr. Analyst, Retail Strategy & Analytics - Hybrid

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! Job Description

Senior Analyst, Retail Strategy & Analytics:

About The Team 

The Retail & Human Resources Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business and guide decisions impacting the workforce of more than 25,000 Associates. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values: 

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work 

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience 

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives 

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader 

About The Role 

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Senior Analyst on the team, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas:   

• Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
• Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
• Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
• Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
• Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact
• Human Resources (HR) Strategy – Works to improve the Associate experience across CarMax’s workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more

What You Will Do – Essential Responsibilities 

• Design & analyze tests to evaluate the effectiveness of changes to our products and operations
• Perform data driven analyses to support prioritization decisions and address key business questions
• Influence the strategic decisions of business partners in Product, Technology and Operations
• Partner with business & product owners to ensure their business areas drive innovation & ladder to CarMax’s overall retail vision
• Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
• Generate value-creating ideas and work with business partners to prioritize and activate against these ideas

Qualifications and Requirements 

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required: 

• A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
• Experience conducting