ServiceNow Developer – Platform Operations

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

ServiceNow Developer – Platform Operations

What you will do

Let’s do this. Let’s change the world. In this vital role you will be responsible for the design, development, and maintenance of ServiceNow Core Platform operations and key modules, including Strategic Portfolio Management (SPM), Security Operations (SecOps), and Human Resources Service Delivery (HRSD). You will ensure the stability, performance, and scalability of the ServiceNow platform, working closely with key stakeholders to deliver high-quality, secure, and efficient solutions that meet evolving business requirements. In addition to your primary scope, you will provide support as needed for other modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (GRC/IRM), and custom-built applications. You will contribute to platform upgrades, performance optimization, troubleshooting, and support of the core platform functions, ensuring continuous improvement and operational excellence.

Roles & Responsibilities:

• Develop and maintain the ServiceNow core platform, including SPM, SecOps, and HRSD modules

• Provide support as needed in other modules such as ITSM, ITOM, ITAM, GRC/IRM, and custom-built applications

• Design and implement system upgrades, patches, and platform maintenance activities to ensure system stability and performance

• Monitor platform health, security, and performance metrics, and proactively address any issues

• Create and configure workflows, business rules, UI policies, client scripts, and integrations that align with platform operations and business needs

• Manage and optimize platform configurations to improve performance, usability, and security

• Collaborate with product owners, platform architects, stakeholders, and developers to ensure platform compliance with business requirements and operational standard methodologies

• Design and manage role-based access control (RBAC) for platform security and ensure consistency to compliance and security standards

• Automate platform operations to streamline administration and improve efficiency

• Provide technical support and troubleshooting for platform-related incidents, working with multi-functional teams to resolve issues promptly

• Participate in ServiceNow platform strategy and roadmap discussions, contributing to continuous improvements and enhancements

• Maintain up-to-date documentation for platform configurations, technical architecture, and operational processes

• Stay ahead of with ServiceNow platform releases, features, and standard methodologies to recommend enhancements and innovations

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree and 4 to 6 years of Computer Science, IT or related field experience OR

• Bachelor’s degree and 6 to 8 years of Computer Science, IT or related field experience OR

• Diploma and 10 to 12 years of Computer Science, IT or related field experience

Must-Have Skills:

• ServiceNow Module Expertise: Extensive experience in Strategic Portfolio Management (SPM), Security Operations (SecOps), Human Resources Service Delivery (HRSD), and proficiency in building and maintaining custom applications on the ServiceNow platform.

• Scripting & API Integration: Proficiency in JavaScript, Glide API, and Flow Designer for scripting and automating workflows, along with experience integrating third-party systems using REST/SOAP APIs across diverse ServiceNow modules.

• Custom Applicat