Desktop Support Technician - Brookfield, WI

Job Description:

About DXC Technology  

DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We’re a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com.

Essential Functions:

• Provide on-site field support including installation, servicing, and repair of systems and equipment.
• Perform IMACD/JML activities (Install, Move, Add, Change, De-Install) within SLA timelines.
• Troubleshoot hardware issues (desktops, laptops, mobile devices, peripherals) and software issues (Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive).
• Support Microsoft patches, corporate software deployments, and group policies.
• Build and reimage corporate PCs; perform diagnostics and hardware replacements or upgrades.
• Troubleshoot LAN/WAN issues using knowledge of networking basics (TCP/IP, VPN, wireless).
• Deliver Hardware Break/Fix support and coordinate with OEM/third-party vendors.
• Provide Hands and Eyes support and Conference Room support as needed.
• Communicate effectively in English with end-users and IT teams; document incident resolutions and service actions.
• Maintain asset management systems; support inventory, shipping/receiving, and warehousing practices.
• Assist with procurement and lifecycle management of IT equipment.
• Perform physical tasks including lifting (up to 39 lbs independently), moving equipment, and working in varied physical positions.

Required Qualifications

• Bachelor’s degree in Management Information Systems, Computer Science, or equivalent experience.
• Minimum of 5 years of related experience, or a Master’s degree with up to 2 years of experience.
• CompTIA A+ certification (preferred).
• Strong understanding of ITSM tools and service request workflows.
• Proven ability to communicate technical information to both technical and non-technical users.

Knowledge Areas

• IMACD/JML processes
• Hardware break/fix and warranty coordination
• On-site software support and troubleshooting
• Hands and Eyes support methodology
• Conference room technology and AV systems
• Supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices

Skills

• Device installation, relocation, and de-installation
• Diagnosing and resolving hardware/software issues
• Supporting AV and conferencing systems
• Documenting service actions and updating asset management tools
• Collaborating with users, internal teams, and vendors
• Adhering to customer policies and change control procedures
• Providing proactive and responsive user support

Work Environment

Office – 100% on-site  – Brookfield, WI

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individua