Head of Global People Technology & Operations

Company Description

At Block we believe in creating a remarkable experience for employees everywhere. Our company is growing more complex (and more interesting!) by the day -- we have compelling opportunities to drive new efficiencies and to empower our employees by refreshing, innovating, and improving many of our People systems, tools, and processes.

Job Description

We’re looking for a Head of Global People Technology and Operations reporting directly to our Head of People. You will create the strategy and drive implementation of key infrastructure, technology, and processes that enable an outstanding people experience at Block and our Business Units (currently Square, Cash App, TIDAL, Spiral, and TBD).

You are comfortable in a multidimensional company and have implemented excellence at scale. You understand business drivers and can design the ideal People infrastructure levers needed to support global growth. You are analytical with product and process design skills, a robust understanding of People technologies, and an ambition to innovate with urgency.

You will:

• Lead global teams composed of People Technology and Global People Operations
• Develop an integrated strategy and roadmap for People systems (HRIS), process, and tools (e.g., Workday, SmartRecruiters, and homegrown systems) to meet business requirements, drive automation, business insights, and employee engagement.
• Build deep cross functional relationships and partner with team members across Block to understand needs and assess existing people processes, technology and practices. Identify gaps and inefficiencies.
• Continually ideate around how to make large and incremental changes to products, services, and processes. Lead thoughtful complex, cross functional solutions to automate, standardize, optimize and centralize work to enhance the employee experience across all geographies.
• Build the People Ops and People Tech team operating model to ensure support of the team is efficient, and that team members are enabled for success. Define and create a high performance culture including a consistent approach to service level agreements, key performance indicators, and performance reporting.

Qualifications

• 10 years of related HRIS and/or HR Operations global experience
• Experience leading and implementing large transformational plans
• A visionary mindset with a driver leadership mentality
• Demonstrated experience managing remote teams
• Experience implementing and scaling global HR operations and systems
• Experience building cross-functional partnerships across the organization to act without having a direct reporting relationship
• A passion for making things better for others to do their work more effectively and efficiently

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $296,600 - USD $362,500
Zone B: USD $296,600 - USD $362,500
Zone C: USD $296,600 - USD $362,500
Zone D: USD $296,600 - USD $362,500

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employ