ASSISTANT DIRECTOR OF SOCIAL SERVICES - Customer Accountability & Talent Development (40009350)

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

 

DEPARTMENT:       

Social Services (DSS)

DATE POSTED:            

July 12, 2024

CLOSING DATE:           

August 2, 2024

SALARY MIN:  

$99,430

SALARY MAX:

$168,911

HIRING RANGE:            

$99,430 - $134,170

POSITION NUMBER:             

40009350

JOB TYPE:  

Full-Time

 

 

POSITION OVERVIEW:

 

The Durham County Department of Social Services is seeking a dynamic individual to lead the agency’s Customer Accountability & Talent Development Division (CATD) as Assistant Director. The CATD Assistant Director oversees Quality Assurance, Training, Leadership/Staff Development, Customer Information Center, and Public Information Officer for the agency. This position provides oversight and strategic leadership to a division that supports an agency of over 500 employees.

 

RESPONSIBILITIES: 

 

The incumbent is responsible for assisting the County Director of Social Services and the Deputy Director with creating, communicating, executing, and sustaining internal and external strategic initiatives to support continuous improvements of the agency’s major programs, effective delivery of the departmental budget and the enhancement of collaborative relationships on the local, state and national level. Functioning as a key senior executive the incumbent under general direction of the Deputy Director, plans, organizes, coordinates and directs administrative and financial operation of the agency including strategic planning and organization development. In the absence of the Director or Deputy Director this position can serve as “acting” director.  The incumbent is responsible for representing the Department, on behalf of the Director or Deputy Director in public presentations, meetings with public/elected officials and in matters relating to consumer information and complaints.

 KNOWLEDGE SKILLS AND ABILITIES:

• Expertise in Social Work programs and Public Assistance (with focus on management and policy conformity)
• Quality Management: Coordinate Quality Management and monitoring activities, including file reviews, data roll-up, and analysis of trend data to ensure quality and improve processes
• Ability to perform at a high level of autonomy or with minimal supervision
• Knowledge of federal and state legislative processes and legislation/law impacting DSS
• Knowledge of the Adult Learning strategies and Instructional Methodologies
• Knowledge of project management principles, practices, techniques, and tools
• Knowledge of communication principles, media and public relations techniques
• Knowledge of Medicaid or Food and Nutrition Services or Aging and Adult Services, or Child Welfare.
• Knowledge in Continuous Quality Improvement processes

 

 

• Advanced verbal, written, public speaking and critical thinking skills
• Ability to direct and supervise a staff of employees engaged in staff development
• Ability to plan, develop, and coordi