Sr. Director- Workforce Engagment Management Product Owner

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$135,700.00 - $223,900.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking a Sr. Director, Agile Product Owner to lead a team to deliver capabilities/solutions in an agile way. This Sr. Director role will be supporting as a subject matter expert as a Product Owner for the enterprise and will collaborate with business partners to identify how to fully utilize these capabilities to continue to improve operational goals and efficiencies. In this position, will act as a voice of the end-user to guide day-to-day work of complex cross-functional team or multiple teams, focusing on achievement of defined outcomes versus defining how the work is completed. This job may manage others.

What Will You Do?

• Define, prioritize and ensure a ready backlog of work for 1-2 complex cross-functional product team(s), accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• As a player / coach, may manage and support multiple team leads while actively leading an Agile product team.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, Value Stream Leads, and team members.
• Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Stay up-to-date on the industry, competition and current trends to inform and influence requirements.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, define the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with key leaders and peers to determine resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value steam.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.
• May be responsible for the people-management of other Agile Product Owners.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree preferred.
• Workforce Management experience, including:
• Forecasting, Scheduling, Intraday Management
• Call and Screen Recording
• Quality Management
• Speech and Text Analytics
• Gamification
• Transcription Services
• Web surveys
• Four years of experience in Agile product management preferred.
• Four years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.) preferred.
• Five years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.
• Agile