Senior Program Manager, Commercial Solutions, EMEA

Additional Locations: Spain-Madrid; France-Île-de-France; Germany-Düsseldorf; Italy-Milan; Netherlands-Kerkrade; United Kingdom-Hemel Hempstead

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

A Day in the Life of the EMEA Commercial IT Program Manager Commercial Solutions:

 

 

You will start your day by reviewing the progress of optimization initiatives aimed at enhancing our Commercial Solutions. You will lead the regional program, help to define and drive the strategy for the EMEA solutions by driving process improvements by cleansing outdated ways of working in the solutions and obsolete data within our environments, and you will drive harmonizing solutions and processes across our EMEA business, working closely with our customers to drive the changes required to achieve our goals. You will work closely with Global Process Leads, partner with CoE and Platform Leads, and with the Commercials Services team to align on the strategy, priorities, potential impact, and dependencies across the portfolio and project execution.

 

Example of initiatives you would be leading:

• Driving the program for Patient Engagement and Data for EMEA – ensuring compliance and delivery
• End-to-End initiative ROI for Campaigns related to Lead creation to Opportunity Management till Sales conversion – ensuring all technologies supporting are adjusted accordingly. These changes expand beyond the scope of product managers and product owners in the region and platforms owned by global teams.
• Executing programs across divisions and countries derived from the Customer to Cash Simplification Program

 

You will work closely with the Product Manager and Product Owners, leveraging the existing Development Teams to deliver initiatives for EMEA. You will manage alignment meetings with the EMEA business, prioritize requests, and collaborate with product teams to identify improvements and dependencies on changes and key initiatives for EMEA. The development teams will provide you with opportunities for improvement, and they will need your support to coordinate and manage senior stakeholders, both on the business and global sides, to gain alignment on execution.

 

With Magellan now live in our region, we have the opportunity to optimize the Commercial Solutions environment, leveraging the new capabilities from the upgrade. This will enable us to improve end-to-end processes, unlocking capabilities that will provide value for our business by enhancing effectiveness, efficiency, and data quality. For instance, we need to establish a structured process that begins with lead capture and qualification, followed by opportunity conversion, and then progresses through defined stages to closure. This will enable our field and remote teams to rely on the funnel as a reliable tool for pipeline visibility, qualification, and prioritization. As we expand patient engagement and device tracking, EMEA requires solutions that support our business while complying with data privacy regulations. This area will expand as we introduce digital tools, such as mobile apps, to better serve our customers. It will be crucial to align with global strategies and solutions, while also supporting EMEA business and legal requirements.

 

As you drive the improvement of the Commercial Solutions platform, you will also support the improvement of data sources for our AI initiatives, especially AgentForce, enabling agility and acceleration of our digital roadmaps. To achieve this goal, you will work closely with AI Product Owners, Data Product Owners, and Data Governance team members. 

 

In this dynamic position, you will be expected to foster a culture of continuous improvement and collaboration across multidisciplinary teams. You will champion best practices in project management, technology adoption, and process optimization, ensuring that the Commercial Solutions solutions are utilized to their fullest potential. Strong analytical skills, strategic vision, and the ability to communicate complex concepts clearly are essential for success in this role.

 

The role: 

 

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