Patient Nurse Case Manager- Central Region

Job Description

The Patient Nurse Case Manager (PNCM) is a dynamic, field-based role that serves as a crucial educator for patients. This position helps to execute against a “patient empowerment” care model, and combines the responsibilities of patient disease-state and education, injection training support, and access management to provide comprehensive support throughout the patient journey. The PNCM is an empathetic and trusted resource, responsible for engaging with the patient community, and addressing barriers to treatment adherence.

Key Responsibilities

• Develop and execute regional patient engagement plans that align with commercial priorities, in collaboration with Patient Advocacy
• Educate patients and caregivers in 1:1 sessions about disease state, how to understand their bodies and navigate their lifestyle to manage their disease, and recommending advocacy programs
• Conduct comprehensive assessments of individual patient needs inclusive of understanding of their disease state, if they are “injection naïve” and their comfort with their support system
• Build and maintain relationships with patients and their caregivers to promote patient empowerment
• Serve as the primary point of contact for resolving issues impacting treatment initiation and ongoing therapy
• Coordinate with cross-functional teams to ensure compliant and effective patient outreach and support
• Track and communicate progress on data-driven performance objectives to leadership and stakeholders

Qualifications

Minimum Requirements

• Bachelor's degree
• Nursing degree
• 5+ years of business experience in the healthcare or biotech industry
• Experience engaging with patients and caregivers, preferably in the relevant therapy area
• Familiarity with legal and regulatory components of the pharmaceutical and biotech industries (e.g., FDA regulations, Anti-Kickback Statute, HIPAA)
• Valid driver's license and ability to travel 60-80% of the time, including evenings and weekends

Preferred Qualifications

• Advanced degree in a related field
• Background in advocacy, counseling, nursing, or social work
• Case management experience in the specific therapy area
• Bilingual skills, particularly Spanish

Key Skills

• Exceptional empathy and active listening abilities
• Excellent written and verbal communication
• Problem-solving and critical thinking capabilities
• Ability to influence without authority and collaborate across teams
• Adaptability and positive attitude in a fast-paced environment
• Superior organizational and time management skills
• Customer service focus and professionalism

Physical Requirements

This role requires the ability to travel by various means of transportation, work comfortably in clinical settings, use computers and communication devices, engage in complex problem-solving, and maintain general availability during standard business hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Join our team and make a meaningful impact on patients' lives by combining education, advocacy, and access support in this rewarding role!

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $146,955.00 - Maximum $210,100.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

Company benefits: Comprehensive medical, dental, vision, pre