Patient Service Rep / Precertification Specialist

Description

Looking for a role where your organizational skills truly make a difference?

Join our team at the University Center for Pain Management, where you’ll play a key role in helping patients access the care they need.

Location: UT Medical Center Campus, Knoxville, TN

Job Type: Full-Time

Why You’ll Love This Position:
? Monday–Friday schedule (no nights or weekends!)
? Office closed on major holidays
? Comprehensive benefits package (Medical, Dental, Vision, PTO, 401k with match, and more!)

Location: UT Medical Center Campus, Knoxville, TN

Job Type: Full-Time

What You’ll Do:

• Process incoming referrals to ensure timely scheduling and coordination of care
• Handle insurance pre-certifications and prior authorizations to prevent delays in treatment
• Verify insurance coverage and document benefits ahead of appointments
• Manage EMR inbox and respond to provider/patient messages
• Communicate with patients about balances and financial responsibility
• Support front office operations and administrative tasks as needed

What We’re Looking For:

• Prior experience with referrals and insurance pre-certifications (required)
• High school diploma or equivalent
• Previous healthcare or administrative experience preferred
• Strong communication and organizational skills
• Ability to multitask and thrive in a fast-paced environment

Join a team that values accuracy, teamwork, and patient care. Apply today and help us make a difference!

Requirements

 What We’re Looking For:

• Prior experience with referrals and insurance pre-certifications (required)
• High school diploma or equivalent
• Previous healthcare or administrative experience preferred
• Strong communication and organizational skills
• Ability to multitask and thrive in a fast-paced environment