Operational Readiness Lead, US Employer Portfolio Core Solutions - Cigna Healthcare - Hybrid

Role Summary 

The Operational Readiness Lead will support large-scale, complex, and cross-functional initiatives within US Employer Portfolio Core Solutions. This role is responsible for driving end-to-end operational readiness and change management across impacted internal and external stakeholders. The ideal candidate will be a strategic thinker and skilled facilitator who ensures seamless execution and adoption of business changes.  

Responsibilities  

• Partner with matrixed organizations to identify operational impacts and readiness needs. 

• Develop, maintain and execute comprehensive Operational Readiness plans and Change Management plans for large scale initiatives. 

• Proactively resolve or mitigate issues and implement contingency plans; escalate as needed to E2E PM, project leadership and business stakeholders. 

• Lead Operational Readiness calls and identify cross-initiative dependencies/impacts. 

• Ensure creation and execution of SOPs, job aids, training materials, and other documentation to support business readiness and successful go-live. 

• Collaborate with business teams to assess staffing models and readiness for operational changes. 

• Deliver tailored written and verbal status updates to various audiences. 

• Facilitate pre- and post-go-live checkpoint calls and establish Command Centers for major launches. 

• Coordinate KPI/metric planning and ensure reporting is in place to monitor go-live success. 

• Support post-go-live issue triage and coordination to ensure timely resolution. 

• Ensure business process testing criteria is defined/documented, testing is executed, and defects are resolved. Ensure Business review and sign-off received on business test evidence. 

• Support the planning and execution of 1/1 US Employer Portfolio Leadership Command Center and other partnering Enterprise Command Centers. 

• Support lessons learned. Provide recommendations to improve the US Employer Portfolio Operational Readiness process and contribute to ongoing process improvements within the role. 

• Maintain and enhance Operational Readiness Playbook, templates, and team documentation. 

• Support Cigna Pharmacy Issues Management process and drive assigned issues to closure. 

Qualifications 

•  7+ years of experience in operational readiness, project management, and/or change management  

• Skilled in core project management practices including PMBOK and Scaled Agile Framework (PMP and Safe Agile certifications are a plus)  

• Healthcare and/or Pharmacy experience required 

• Proven ability to operate<