Product Manager, GTM Technology

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. Whether it’s the food truck that’s establishing a brick & mortar restaurant, the former sole proprietor adding her first employees, or the entrepreneur expanding from one location to ten, as our sellers scale, so do our solutions. We all grow together.

Job Description

The Seller Experience organization enables and measures the unified customer journey, intelligently empowering customers through Square's ecosystem of products. The Seller Connections Intelligence (SCI) team is an important part of Seller Experience with a focus on improving the efficiency and effectiveness of the Sales and Account Management organizations by building scalable solutions that integrate with supporting systems and digital products. The team is in the process of designing and building an integrated technology platform to orchestrate Sales workflows. In addition, the team also operates and incrementally improves a state-of-the-art in-house solution to support Account Management. The SCI team has made an enormous impact on the Sales & Account Management (SAM) team and leads the way to transform Square’s Go-to-Market (GTM) motions.

You will partner with accomplished software engineering, data engineering, analytics and CRM teams to ensure that our products meet customer requirements and accelerate Square's growth. Your customers consist of teams across a majority of Square Sales and Account Management organizations. You will need experience building technology platforms to determine areas of opportunity and a product mindset, great execution, and excellent partner management to solve the most complex user needs. You will learn from Square product leaders who will support your growth in product management.

Qualifications

You will:

• Conduct market research, competitive analysis, and technical due diligence to construct the platform product roadmaps for Sales and Account Management
• Collaborate with stakeholders from Sales, Account Management, Operations, and other departments to understand business needs and identify opportunities for technology platforms to improve efficiency, productivity, and customer satisfaction
• Develop and maintain a product roadmap for technology platforms, prioritizing features based on business value, technical feasibility, and user feedback
• Define product requirements and user stories, working closely with cross-functional teams of designers, engineers, and business analysts to ensure successful delivery of new features and functionality that meet customer needs
• Partner with diverse technical teams including software engineering, data engineering, machine learning, CRM developers, and data science to develop seamlessly integrated solutions spanning first and third party assets that collectively provide a cohesive end-user experience 
• Communicate product vision, strategy, and progress to stakeholders and partners and solicit feedback to ensure alignment and buy-in.
• Monitor and analyze usage data to identify opportunities for improvement and growth, and use data to inform product decisions and optimizations that drive business growth
• Support stakeholder teams in using technology effectively, and work with them to define and track key performance metrics for the platforms
• Foster an environment that enables the Square engineering team to build quickly while maintaining a high standard for quality

Qualifications

• Product sense: You have experience shaping product direction and execution based on customer needs. 
• Customer Empathy: You can empathize with customers and envision solutions to solve their pain points.
• Passion: You are excited to build customer-focused data products.
• Technical: You have knowledge of modern data architecture and best practices. You have experience developing, testing, and deploying platforms and technical solutions that use external platforms, cloud services, and APIs.
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