Team Lead, Accounts Receivable

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

The Role
The Accounts Receivable Team Lead will be responsible for leading and guiding a team of AR Specialists. Candidates
will be the contact point for team members, so communication skills need be at a high level. Candidates need to lead
by setting a good example and engage the team to achieve goals. Candidates should have a customer centric focus and
be able to partner with internal customers to ensure the customers journey is a positive one.

Key Responsibilities
• Lead and mentor a team of Accounts Receivable Specialists ensuring all processes are adhered to.
• Collaborate with your peers across Revenue operations to ensure order to cash process is being adhered to in an
efficient and accurate manner.
• Provide a detailed Analysis of Aging Report on a weekly basis
• Track & maintain weekly metrics for a variety of Accounts Receivable Data.
• Working in partnership with your Revenue Operation Colleagues to Investigate and resolve customer Accounts
Receivable queries.
• Identify & implement process improvements within the Accounts Receivable Team.
• Maintain a thorough understanding of Diligent products and services.
• Support the Accounts Receivable Manager on various projects within the department.
• Assist in the formulation of internal controls and policies to comply with legislation and established best practices.

 
Required Experience/Skills:

• 1 – 2 years’ experience in a leadership role
• Track record of developing and coaching yourself and others to enhanced performance.
• Must have strong attention to detail.
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities.
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments.
• Ability to multi-task and work in a fast-paced and demanding global environment.
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
• Excellent organization and prioritization skills
• High energy with a positive attitude.
• Ability to perform under pressure and meet tight deadlines.
• Strong communication skills, both verbal and written

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth