Demo Engineer - Segment

See yourself at Twilio

Join the team as our next Demo Engineer on Twilio’s Segment Presales team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Demo Engineer, you will have a large impact on the go-to-market execution at Segment. Part of the Presales organization, you will be responsible for building, managing and maintaining all of the Segment demonstration assets. This includes demo collateral, web applications, demo tooling, and technical integrations used to showcase our capabilities and differentiate from the competition. You will work alongside the Presales team to drive innovation into these demo environments to maximize outcomes for sales and partners. You will also act as a critical liaison between Sales and the Product team, sharing feedback with the Product Management, Operations, and Engineering functions at Segment. 

Responsibilities

In this role, you’ll:

• Build comprehensive use case demos for Solutions Engineers to leverage in customer facing calls which may include websites and applications connected to Segment Workspaces.
• Utilize your software engineering expertise to ensure the technical accuracy and reliability of demo environments and demo tooling, including integrations with other partner technology.
• Develop visually appealing, interactive demo environments using a range of tools, empowering AEs and SEs to provide self-service demos that highlight delightful user experiences.
• Stay abreast of product updates and enhancements, and incorporate them into the demo environments as appropriate to showcase the latest features and improvements.
• Gather feedback from end users and use insights to continuously enhance and refine demo content and delivery.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in software development, with a strong understanding of RESTful APIs, web frameworks and integrating SaaS platforms.
• Experience learning, understanding and communicating complex technical concepts to internal stakeholders.
• Strong knowledge of Javascript including experience using Node and React with the ability to quickly learn and adapt to new technologies as needed.
• Experience developing and deploying full stack, web-based applications with a focus on creating intuitive user interfaces and seamless user experiences.
• Creative thinking and problem-solving skills, with a track record of delivering projects with tight deadlines and incomplete information.
• Ability to work independently and collaboratively with multiple cross-functional stakeholders in a fast-paced environment, with a strong attention to detail.

Desired:

• Familiarity with cloud computing concepts and platforms such as Snowflake, Databricks, GCP, AWS is a plus.
• Experience with NextJS or similar frameworks. 
• Strong knowledge of SQL, relational databases and database management.
• You are passionate about data infrastructure and stay informed about new trends, technologies, and frameworks

Location

This role will be remote.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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