CONV Quality Operations Specialist

About the role

The Quality Operations Specialist (QOS) is primarily responsible for both Training & Auditing functions within their assigned department. The QOS trains and audits individual and group team members to standard ensuring that all activities are in accordance with established standard operating procedures (SOPs).  This role ensures proper documentation and compliance with overall Quality Management System (QMS) while driving improvement cycles for Continous Improvement.  Works with Cross Functional groups serving as departments primary point of contact for all matters related to Quality & Training.

What You'll Do

• Trains Team Members through the use of both classroom and practical hands on training applications (50%)

• Drives Continous Improvement through the use of audits providing feedback on performance and areas of improvement (30%)

• Supports the development cycle of all Training Documentation required to support Training and Auditing program; maintains proper training and auditing records as required within the Quality Management System (10%)

• Delivers immediate feedback/coaching to department leaders for corrective action to support improved business operations.  (10%)

 
Other Duties & Responsibilities:

• Additional duties as assigned

• Meets attendance and punctuality standards

What We're looking For

• Able to execute instructions and to request clarification when needed.

• Able to use a 10-key quickly and accurately.

• Possesses basic clerical and data entry skills.

• Possesses strong data entry skills.

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and Spanish.

• Able to create and conduct formal presentations.

• Able to interact effectively with all levels of management.

• Possesses strong multi-cultural interpersonal skills.

• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at an intermediate level.

 
Experience:

• 1 to 3 Years of relevant work experience.

Education & Certifications: 

• Bachelor's Degree preferred.

• Bachelor's Degree required.

• Other Education / Certifications: Lean Sigma Certification, CMQ-OE

 
Working Conditions:

• Classroom environment.

• Occasional non-standard work hours or overtime as business requires.

• On-call availability required as necessary.

• Professional, office environment.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country