Client Success Executive- AIPCSE

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat. 

Job Description

Work Scope:

• Reporting to the Chief Growth Officer, the Client Success Executive serves as the strategic partner for our clients and is responsible for managing and overseeing key relationships within their book of business

• This role is responsible for managing successful client launches as well as maintaining client operations and relationships post-launch

• The ideal candidate will have at least eight years of account management experience and is highly self-motivated.

• They must demonstrate superior follow-through, assimilate and synthesize information quickly and communicate comfortably with their account contacts at all levels of management within the organization and externally.

Essential Functions

• Serve as the strategic point of contact after the sales process is complete to ensure successful launch/implementation as well as ongoing operational support for client post-launch

• Serve as the primary point of contact for onboarding new clients and ensure operational and technological components for client launch are executed smoothly

• Work cross-functionally with internal partners to research and create solutions for potential client needs or issues that arise, spanning a wide range from payment issues to technology issues

• Utilize pipeline management software to manage accounts, increase customer uptake, drive effective marketing efforts and provide new product offerings based on customer needs

• Develop solid partnerships with key stakeholders at client accounts

• Attend Onsite and offsite client meetings and conferences with current or prospective clients; travel required throughout year and during open enrollment

Required Education and Experience

• High school Diploma or GED mandatory, Associates or Bachelors preferred

• Minimum of 8 years of experience in account management and/or business-to-business sales

• Prior experience in B2B2C distribution

• Experience with web-based applications

• Salesforce.com or similar CRM experience

• Excellent written, spoken, listening, and critical analysis skills

• Presentation Skills: Via web, phone and in person

• Self-Starter: Following up with clients, ability to multi-task and manage conflicting priorities without impacting deadlines, plan and execute with minimal supervision, strong work ethic, exceptional integrity

• Ability to interact with a wide variety of behavioral and personality styles effectively and make all feel comfortable

• Able to tackle new assignments and wear multiple hats, advocating on behalf of client and Allstate Identity Protection simultaneously

• Work well independently and in a team environment

• Intermediate to advanced skills with MS Office, Outlook, Excel, PowerPoint, Word

Travel: Overnight and day travel is expected. 25-50% travel

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Position Type/Expected Hours of Work : This is a full-time position. Days and hours of work are Monday through Friday. This position may require long hours and weekend work when necessary.

Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Skills

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Compensation

At Allstate Identity Protection, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. An