Support Professional, Lakeshore Campus

This position at GRCC’s Lakeshore Campus serves as the primary point of contact for student services, including admissions, enrollment, and financial aid. The role requires strong customer service skills, bilingual communication, and the ability to manage a high-traffic front desk while supporting students and campus operations. Key responsibilities include assisting with student applications, financial aid processes, orientation events, and supervising student employees. Flexibility for evening and weekend hours is essential, along with a commitment to confidentiality, teamwork, and serving a diverse student population.

Requisition ID: 912
Position Number: 00001872
Employee Group: APSS
Schedule: 40 hours/52 weeks
*Flexible - ability to accommodate a flexible work schedule, including evenings and weekends as needed.
Compensation: APSS, Level A, $19.83
Benefits: Full-time
Reports to: Lakeshore Operations Manager
Posting Opens: 06/23/2025
Posting Closes: 07/08/2025

ESSENTIAL FUNCTIONS

• Serve as a highly professional representative of the GRCC Lakeshore Campus and the primary point of contact for aspects of enrollment, admissions, and financial aid
• Greet and direct students and visitors promptly; assist with questions/concerns, and serve as the Lakeshore Campus “welcome” ensuring a positive first impression
• Serve as the lead for triaging, prioritizing, and organizing the front desk, ensuring efficiency in a high-traffic, fast-paced environment
• Answer phone calls in a courteous, friendly, timely, and professional manner
• Provide extensive information regarding GRCC student services including admissions, enrollment, financial aid, student accounts, and academic support
• Assist students and parents with understanding and interpreting student accounts, tuition payments, financial aid awards, and FAFSA verification processes
• Assist students in completing and submitting applications for GRCC admissions, FAFSA, tuition payment plans, and GRCC Foundation scholarships
• Take a lead role in resolving front-line complaints and student frustrations at the Lakeshore related to financial aid, enrollment, or other student services, escalating as necessary
• Provide and disburse essential information related to Student Financial Services, Student Records, and the Bookstore
• Provide support for administrative and instructional staff as appropriate
• Provide support and assistance with program projects as required
• Maintain accurate records, files, and office activities with strict standards of confidentiality
• Assist students with academic program selection, course registration, curriculum code changes, and general advising inquiries
• Support students with technical difficulties, including MyGRCC portal login issues, online class access, quizzes/tests, and software navigation
• Administer ACCUPLACER/ALEKS placement testing and other assessments as needed
• Assist with room setups, guest speaker needs, and Lakeshore Campus events, including Fall/Spring Open Houses, Orientation, and Ready, Set, Enroll
• Serve as the liaison for Spanish-speaking students and families, providing bilingual assistance and guidance on college processes including the translation of materials
• Hire, train, supervise, and evaluate student employees at Lakeshore Campus, ensuring exceptional customer service and financial aid knowledge
• Coordinate and manage student worker schedules across Winter, Summer, and Fall semesters to ensure full coverage during peak times
• Develop student employee training programs focused on customer service, and technology use.
• Track, analyze, and report financial aid interactions, enrollment trends, and service needs at the Lakeshore to inform lakeshore campus-wide improvements
• Monitor and report data related to applications, door counts and student interactions to assess service effectiveness
• Assist with Lakeshore website updates and maintenance, ensuring accurate information is available to students
• Assist students in navigating online platforms, including MyGRCC portal, Online Center, Academic Advisement, registration, and personal data changes
• Manage the Lakeshore Campus laptop rental program, including inventory tracking and maintenance.
• Coordinate textbook pick-ups and rental drop-offs, ensuring accurate record-keeping and student access to course materials
• Provide assistance with enrollment