IS Customer Support Technician, Onsite

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Step into a role where you’re the hero behind every smooth login, every rescued workflow, and every caregiver who can breathe easier thanks to your tech‑savvy magic! As an End User Support pro, you’ll be the go‑to problem‑solver who keeps caregivers connected, informed, and confident—whether you’re tackling technical issues, guiding users through new tools, or jumping in on exciting project deployments. You’ll blend sharp critical thinking with top‑tier communication skills, turning complex challenges into simple, user‑friendly solutions. With your customer‑first mindset, collaborative spirit, and ability to thrive independently, you’ll drive real impact across teams while keeping service seamless and smiles plentiful. If you love helping people, elevating digital experiences, and being the friendly face of IT support, this job is your chance to shine!
 

Providence offers onsite work opportunities for candidates residing within a daily commuting distance of our office locations listed below:

• Anchorage, Alaska
   

Required Qualifications: 

• 2 or more years of experience in technical support or at least one current certification in technology related field
• Experience using Knowledge management tools

Preferred Qualifications:

• Associate's Degree in IT or IT related equivalent
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or another related field of study
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

The Providence family of organizations has a vision of health for a better world. As such, we are called to care wisely for our communities, resources, and earth. Our organizations strive to become carbon negative by 2030.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health