VHBE Real Time Crime Center Technician

JOB LOCATION

15001 E Alameda Pkwy Aurora, Colorado 80012-1554

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

The hiring range for this position is $27.19 - $33.99.

This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate will work an average of 40 hours per week until September 30th, 2026. The selected candidate will be eligible to elect Medical Benefits as well as accrue paid time off and receive 11 paid holidays.

This position will be open until January 16th, 2025 at 11:59pm. This announcment may close earlier than the listed day and time if a sufficient pool of candidates has been received. An ongoing screening of applications will be conducted for the position.

The Real-Time Crime Center Intelligence Technician role is a unique and crucial part of the Aurora Police Department’s (APD) Real Time Crime Center (RTCC). As an RTCC Intelligence Technician, you will be at the forefront of providing lifesaving information to first responders through video feeds, license plate reader information, and other integrated data sources. Your analysis and provision of video searches and data retrieval for all types of criminal investigations will be instrumental in maintaining public safety.

Primary Duties & Responsibilities 

These are typical responsibilities for these positions and should not be construed as exclusive or all-inclusive. May perform other duties as assigned.

• Manages the collection of criminal intelligence data for entry into information storage and retrieval systems.

• Monitor RTCC software suite for automatically generated alerts and respond if needed.

• Monitor police dispatch frequencies and help as issues arise.

• Complete incident reports and after-action reports as needed.

• Familiarity with the video surveillance grid layout and be aware of various districts' threats and challenges.

• Understand emergency procedures and evacuation procedures for multiple public venues.

• Identify suspicious criminal activity and assist in effective response.

• Operate and monitor internal and external surveillance cameras and state-of-the-art surveillance programs.

• Ensure all components of the Video Integration Center surveillance equipment operate according to expected standards and protocols and report issues as needed.

• Effectively maneuver multiple surveillance cameras to understand a situation, document events, and assist with investigation regarding suspicious activity, property damage, acts of violence, etc.

• Work closely with sworn law enforcement.

• Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, administrative material, and database information.

• Handle digital and physical evidence of a confidential nature, following proper chain of custody

• Provide testimony in Municipal, State, or Federal court as necessary regarding criminal investigations.

• Report critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents.

• Read/interpret maps for the public, field personnel, and other agencies to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography to provide real time information to responders.

MINIMUM QU