Technology Account Manager

Description 

Prisma is seeking a Technology Account Manager (TAM) in one of the most exciting and strategically important parts of our business. Web to Print is one of the fastest growing segments of the commercial print industry. The successful candidate will report to the Web to Print Manager. The TAM is primarily responsible for support of our proprietary eCommerce platform. They will work cross-functionally with our Technology, Sales, Production and Fulfillment Teams as well as Clients to onboard and maintain various web-to-print stores. Our team strives to deliver stellar customer service and maintain the level of excellence our customers have come to expect of Prisma. Come join the award-winning Prisma Team today! 

You Will 

• Submit requests to maintain products and other elements on preexisting or new sites for various clients 

• Create and maintain comprehensive project documentation 

• Ensure each project stays on schedule and adheres to deadlines and defined scope 

• Manage and report changes to the project scope, schedule, and costs 

• Respond to questions from internal and external stakeholders 

• Deliver clear and concise verbal and written communication that is appropriate to the situation and audience 

• Stay highly organized in a fast-paced environment 

• Answer customer calls and emails as the first line of support 

You Are 

• Comfortable with new technologies 

• Experienced in project management 

• Extremely organized, structured, and detail-oriented 

• Able to interpret information quickly and react to situations 

• Impeccable at follow-through and a clear, concise communicator 

• Self-motivated, but also highly collaborative 

• A creative-thinker and problem-solver 

• Comfortable working in a high-growth environment, which can be uncertain and very fluid 

• A team player and willing to help others accomplish their objectives 

You Have 

• High school diploma or equivalent - 4-year degree preferred

• Experience in delivering top notch customer service 

• Experience working in MS Office applications and MS Outlook 

Plusses 

• Previous background in the print industry 

• Familiarity with Google Sheets 

• Experience with Adobe Creative Suite 

• Knowledge of PitStop