Customer Onboarding Specialist

Company Description

What's Red Points all about?

Red Points protects your brand and content in the digital environment. We are able to do this through our proprietary technology which employs machine learning algorithms to scan the internet and identify all violations and infringements. We then employ our technical and legal expertise to ensure that all infringing data is removed or deindexed. Finally, we provide full visibility and actionable intelligence to our clients through our real-time reporting tool.

Our protection covers the entire digital spectrum and we are constantly improving our service to keep pace with the quickly evolving landscape of digital piracy. As a result, we are the preferred brand protection partner for some of the leading global brands and content owners in the sporting, entertainment, fashion, editorial, and software industries, and we've now been tagged as "one of Europe's hottest tech companies"​ by Wired.

Job Description

As an On-boarding Operations Specialist you will be in charge of on-boarding new clients. You will also review existing clients to establish any improvements that can be made to their setup.

The Onboarding team is critical to the success of new customers and key for the retention and an optimal customer experience.

Duties and responsibilities

• Manage and evaluate IP Rights before they are uploaded to online Marketplaces
• Manage and evaluate Legal documents before they are uploaded to the Client's database
• Complete the Operations technical set-up of new customers
• Provide solutions to questions and issues reported by other departments
• Participate & interact in activation calls with new customers & the customer success managers
   

Qualifications

About you

• Proactive mindset, propose solutions for daily business challenges
• Good Organizational Skills
• Excellent written and verbal communication skills in English (other languages are a plus)
• Good analytical and problem solving skills
• Ability to communicate with others and empathy to understand the needs of different groups you work with.
• Quick learner of complex technical words
• Comfortable with chasing other teams for information or documents
• A team player with a positive attitude, strong interpersonal skills, and multi-tasking ability.
• Technologically savvy
• Willingness to learn and grow within a growing company
• You have experience talking to B2B customers

What can make your application stand out?

• Having previously worked with SLA’s and KPI’s is a plus
• Being familiar with Lean Six Sigma methodology is a plus
• Knowledge of ITIL v3 or v4 is a plus
   

Additional Information

What we offer

• Leaders who care and value the role you play in the company’s success.
• A learning culture with individualized development plans that focus on personal and professional growth.
• A fun and fast-paced Startup environment with cool people, team buildings, free Nespresso and tea
• Friday reduced working time 
• A sunny office with a large terrace, based in the center of Barcelona
• Private health insurance covered by the company 
• Flexible compensation (tax deduction)
• Gym membership to access all DIR gyms in Catalunya and selected YogaOne Centres in Barcelona for a ridiculous price
• Hybrid policy with both presence in the office and remote work.

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion, or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! 

We'll get in touch with you for an interview if you are one of the selected candidates.