Customer Relations Executive

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Customer Relations Executive - Customer Relations Team

Ebury Madrid - Office based

We are offering an exciting opportunity to join a fast growing team in Madrid. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You’ll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. You’ll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

About you:

● A passionate individual with a strong interest in client servicing
● Prepared to go the extra mile to exceed customer expectations and experience
● Desire to deliver best in class service, to support our industry-leading offering
● Strong written and verbal communication skills
● Strives in high pressure/pace environment
● Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
● Managing workload around tight time constraints
● Confidence in liaising and mediating between multiple internal departments to find solutions
● Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
● Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
● Resolve client issues as they arise
● Ability to multitask/prioritise – working around the daily deadline

Commercial awareness:

● Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
● Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye for detail:

● Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
● Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive to solve problems:

● Self-starter with the initiative and ability to ‘get stuck in’ - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end
● Interest in currency markets helpful
● Experience with Microsoft suite (particularly excel)

Role:

● You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform
● You will have an understanding of clients business activities and FX needs
● You will make sure clients have Ebury as their main platform for trading and making payments internationally

The ideal candidate will have the following:

● Languages - Spanish Fluency and English at a professional level
● Sales skills / experience is a PLUS
● Knowledge of FX
● Knowledge of Ebury's products
● Being able to adapt in a constant evolving and challenging environment

It is an exciting and challenging opportunity for anyone looking to be involved with the launch and success of a new department at Ebury as it is the client servicing one.

What we can offer you:

● Career development and a clear path for progression, mapped out by your individual goals and personal objectives
● The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
● The opportunity to service and develop your own book of clients
● A support structure that will drive you to succeed in your next goal
● Generous Benefits Package: Access competitive