Accounts Receivable Specialist, Accounts Payable - UT System

UT System Administration is seeking an Accounts Receivable Specialist to help manage invoicing, collections, and deposits. This role will work primarily with campus contacts to close out past due or uncollectible accounts, manage customer data, and ensure that cash receipts are applied correctly across the entire university system. Additionally, the Accounts Receivable Specialist will provide support to both the UT System Treasury and Controller's Office teams regarding bank reconciliation, process improvement, and will play an active role in driving initiatives to continuously improve the receipt of both invoiced and non-invoiced payments to the University.

Specific duties and responsibilities include, but are not limited to, the following:

Customer Management and Data Integrity:

• Create and maintain customer data in University ERP system.
• Create, manage and complete customer payment portals, payment contracts, and ACH Forms. 
• Identify and research stale customer data. 
• Maintain aging reports and take appropriate internal action on past due accounts 

Receipting and Depositing Funds:

• Oversee and maintain the University's Online Receipting Platform including managing access, adding accurate accounting data, troubleshooting, providing support to end-users, reporting and researching technical issues, regression testing of the application, and providing training to users.
• Research and identify unreconciled deposits or misapplied deposits.
• Research and identify bank returned items and credit card charge backs. 
• Prepare financial reports and assist with period closing and fiscal year closing procedures for AR as required.
• Facilitate the handling of bankruptcy notices and ensure appropriate handling of known related customer accounts.
• Make recommendations to improve procedures.  

Oracle Fusion - Receivables Module:

• Provide training and support to end users of the ERP Receivables module.
• Support initiatives to successfully onboard system-wide University departments into Receivable module in ERP. Work with ERP support and external AR service providers to facilitate third party integrations into ERP system. 
• Support ongoing projects to improve AR and cash management procedures across the university system. 

Other duties as assigned by supervisor including but not limited to:

• Receipting of deposits.
• Researching unclaimed bank deposits.

High school diploma or GED required and 18+ months experience in accounts receivable, accounts payable, or other related job.

Additional skills, experiences, and qualifications include:

• Strong communication and customer service skills.
• Critical thinking and problem solving skills.
• Ability to prioritize tasks and meet deadlines.
• Functional knowledge of Microsoft Office Suite.
• Strong communication and customer service skills

Preferred qualifications

Associate degree in accounting, business administration, or related field OR 2-5 years experience in accounts receivable, accounts payable, or other related job.

Additional skills, experiences, and qualifications include:

• 1+ year of cash reconciliation or accounts receivable experience strongly preferred.
• 1+ year experience with Oracle Fusion Receivable and/or Collection. 
• General knowledge of Fair Debt Collection Practices Act a plus

Application Process 

For full consideration, applications should be accompanied by a letter of interest, a resume, and three professional references. Review of applications will begin immediately.      

Benefits and Compensation

Compensation for the position is budgeted for $19.00/hour to $20.50/hour

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee’s benefits, visit https://hr.tennessee.edu/benefits/ 

The University of Tennessee System is the state’s oldest higher education institution and preeminent public university. The UT System is comprised of campuses at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and Institute for Public Service. With a presence in each of Tennessee’s 95 counties and through the combined force of education, research and outreach, the University