Project Manager for Sales Market Poland

Company Description

H&M is on an exciting journey towards being a more customer-centric company, meeting the ongoing industry changes, by exceeding our customers’ needs.  We continue to develop our organization to be more effective and - as a part of that process – we are introducing the Customer Activation & Marketing Team.

Customer Activation & Marketing Team is a function comprised of different competencies - from customer insights, experience operations, media, and PR - working together in synergy to implement a locally relevant seamless customer experience. This will empower us to create a truly customer-focused omni organization.

While taking the role of Project Manager, you would be a part of Sales Market Poland team driving projects in 10 countries: Poland, Romania, Hungary, Czech, Slovakia, Ukraine, Latvia, Lithuania, Estonia and Kazakhstan. 

Job Description

As a Project Manager in the Customer Activation & Marketing Team, you will be responsible for leading and coordinating cross-functional marketing projects from creation to execution. You will collaborate with various stakeholders to ensure projects are executed on time, within scope, and aligned with our brand marketing objectives. Your ability to manage timelines, resources, and deliverables will be instrumental in achieving our marketing goals. You will work towards aligned and cross-functional goals, driving omni-sales performance and customer centricity in all parts of your work. 

Your key responsibilities will include:

• Leading appointed projects on sales market level across the year depending on need (special formats, campaigns, expansion projects, events, and special projects., etc.)
• Drive local relevance strategy where the global brand is communicated with a local voice, offering a personalized customer experience
• Strive to reach and engage our customers in all touch points by ensuring a close to customer approach 
• Contribute towards growing our customer base and strengthening the brand message
• Lead, inform, motivate, and align the project team to ensure assignment delivers on shared goals
• Set, follow up, and report on KPIs and objectives connected to project responsibility
• Strengthen & protect H&M as a brand by ensuring that H&M brand guidelines and policies are met.
• Participate in sourcing and negotiations of creative talent and services if needed

Qualifications

We foresee that you have a strong commercial focus as well as fashion knowledge and interest. You are customer focused, flexible and data driven colleague with proven ability to drive results and work towards goals. You have strong collaborative skills and looks actively for opportunities to contribute with your expertise and your learnings. You are able to navigate a project from the early planning phase till implementation and follow up.

Besides that, we see that you have:

• You have a formal education in Marketing and/or Communication
• At least 3 years experience in Project Management roles in retail
• You have excellent communication skills, including fluent written and spoken English
• You are fluent in PowerPoint and are confident presenting
• Knowledge of setting and following up KPIs to demonstrate return of investment
• You have experience in collaborating with agencies
• You are a creative thinker with the ability to contribute innovative ideas to marketing strategies
• You have a strong customer-centric approach and the ability to deliver omnichannel solutions  
• You demonstrate and have an interest in digital/tech and omni ways of working.
• You are up to date with market developments and industry trends

Additional Information

This is a full-time job located in Warsaw, Poland. The Project Manager reports to Experience Operations Manager.

Additionally, what’s in it for you:

• Meaningful work in one of the largest and best-performing global fashion brands
• Stable employment contract in an international company with a unique culture
• A fixed 25% discount on purchases in H&M for you and one member of your family
• Hybrid work model (3 days in the office, 2 days WFH)
• Sport card  
• Life insurance  
• Private health insurance  
• Access to the eTutor language learning platform  
• Referral Program for external colleagues joining 
• Regular feedback from your manager and colleagues, so you can grow
• Extensive internal training and onboarding program
• Possibility of growing within the company (over 70% of our recruitment processes are internal)

…& more 

Sounds interesting? Here’s your chance for a care