Operations Associate I - LIve Answer

Job Summary

Develops and executes workflow processes and projects that promote efficiency, standardization, and high quality outcomes across the Medical Group related to practice operations, access, live answer, charge entry, coding, eligibility, referrals, revenue cycle, customer relationship management, and/or care coordination and the like. Project scope is basic or intermediate complexity.

Essential Functions
 

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Develops an adequate knowledge base of healthcare trends.
• Develops subject matter expertise on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Assists and supports other members of project team with various assigned tasks.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.

 

Physical Requirements
Work is performed in an open office with some partitioned areas. Work is generally performed at a desk using telephone and computer entry. Travel to other facilities and practices in teammate's vehicle is required on a regular basis. Each teammate has the responsibility to work in a safe manner.

Education, Experience and Certifications.
High School Diploma or GED plus 2 years of clerical or clinical practice operations experience or Associates degree required. Excellent communication skills and attention to detail are essential.

Contact Center experience, SharePoint, Excel, Word, Data Management experience preferred.

Atrium Health is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care.

We’ve been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors’ offices to behavioral health centers to nursing homes.

Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.