Senior Technical Marketing Engineer (Federal)

Company Description

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. 

Security clearance will be required for this role.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

As a Senior Technical Marketing Engineer at Palo Alto Networks, you will play a key role in providing detailed technical information to our Federal Sector partners, customers, and internal employees relating to our SASE Solution, including Prisma SD-WAN and Prisma Access. In this role, you will work with cutting-edge technology, redefining the future of enterprise networking and security. You will develop and deliver technical training for Systems Engineers and document helpful technical notes for others.  You must also be a self-starter, keen to learn and experiment with new technologies, be able to work independently and as a team player, identify sales needs, and address them as needed. The role requires some travel.

Your Impact

• Create and deliver technical content that informs the field and our Federal customers of new features, including tech notes, solution guides, white papers, etc.
• Develop and deliver competitive positioning strategies and answer specific questions relative to the product area
• As the subject matter expert, build relationships and help Federal customers, channel partners, and System Engineers with product-related questions and hands-on technical training
• Provide guidance and example code to partners and customers on how they can leverage our APIs/SDK
• Able to explain complex technical issues to non-technical people and have open discussions on network design, network security, and related technical topics 
• Drive success of beta-customer trials and monitor the performance and quality of new releases after they are generally available
• Work closely with Product Management on product feedback for future improvements specific to Federal needs
• Review and create Product Requirements Documents (PRDs), review engineering functional specifications, and provide feedback
• Help with the Federal sales team's success in customer trials, POCs, and escalations by assisting and configuring the product to the best use of its capabilities

Qualifications

Your Experience

• Must be a US citizen with active security clearance or ability to obtain security clearance to perform responsibilities of role
• Must have extensive knowledge of TIC 3.0, FedRAMP & DoD SRG operational implementations
• Must have prior hands-on experience with SASE services and/or REST API-based cloud service operation
• Must have proven experience working and building services that are either used by and/or applicable to Service Providers
• Experience configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
• Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols. L1-L3 (ISO model) troubleshooting
• Troubleshooting VPNs (IPSec and SSL tunnels) 
• Hardware troubleshooting for telecommunications equipment 
• Python Programming 

It is a plus to have the following skills/experience

• C, C++ Programming languages
• Knowledge to analyze PCAPs (via Wireshark and other tools) 
• Advance