Customer service specialist

Job Purpose:  

As a pivotal member of our Customer Service team, you'll help shape extraordinary customer experiences. Here's a sneak peek into the exciting responsibilities that come with this role:

Responsibilities:

🚀 Ownership : Take control! Own, respond to, and ensure the seamless progression of queries within our established service level agreements. Your commitment will be the driving force behind our exceptional customer service.

🔄 Efficiency: Transform challenges into triumphs! Enhance the efficiency of queries, deliveries, and returns to minimize losses and pave the way for streamlined processes. Your knack for optimization will set new standards.

🤝 Team Spirit: Be the cornerstone of a high-performing team! Support your colleagues in achieving their goals, fostering a strong team ethos that fuels success.

🛡️ Claims : Handle claims with style! Process them in a professional and timely manner, showcasing your dedication to excellence and ensuring customer satisfaction.

🌍 European Support: Spread your wings! Provide invaluable support to different countries in the NordEast Region; Norway, Sweden, Denmark, Finland , Poland and Czech Republic contributing to our global success story.

Knowledge, Skills, and Experience:

• Fluency in Czech or Polish (C2 level) and English (minimum B2)
• Strong attention to detail with a customer-focused approach.
• Excellent customer relations and e-mail communication skills.
• Effective time management and prioritization skills.
• Experience with SAP R3 (preferable).
• Working knowledge of Excel and Word (an advantage).

Ready to embark on a journey where your skills and passion. if so please apply now!

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What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!