Principal, Business Operations, Customer Success

Come join Intuit as a Principal, Business Operations within the Intuit Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.

As a key leader within the Customer Success Business Operations team, you will partner with executive leadership and cross-functional teams in the Mid-Market space to drive strategic planning, lead critical initiatives, and ensure successful execution of top business priorities. This role plays a vital part in connecting our mission to strategy to outcomes, bringing rigor and discipline to our planning processes, and delivering measurable impact for both customers and the company.

This role is critical to enabling leadership focus by creating durable operating rhythms and reducing friction in how the business runs.

Responsibilities

• Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy

• Identify and drive opportunities to improve our operating model (how we work as an organization) and key processes to accelerate growth, decision-making and results delivery at scale for our customers

• Conduct data-driven analysis on our planning and operations results to drive changes in process and outcomes over time, aiming to deliver outsized value for our internal teams and customers

• Frame decisions and lead discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions and plans for change management to address business performance challenges