Implementation Delivery Lead

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

 

The Implementation Delivery Lead will be responsible for helping bswift meet and exceed client expectations by supporting consumers with our best-in-class benefits administration software and services.

Fundamental Components:

bswift Technical and subject matter expert in key meetings including Implementation status meetings and other meetings during the implementation process with clients
Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
Proactively consult clients on best practices and be a subject matter expert on necessary system and process changes to achieve client goals
Research and recommend system enhancements based upon client needs (assist in the development specifications with bswift Product Managers and Developers)
Work closely with other teams within the organization to ensure that all services are delivered in a timely and effective manner
Keeping up to date with industry trends and developments and making recommendations for changes to the company’s client service approach as needed
Proactively identifying project risks and alerting Implementation lead
Own multiple areas of an implementation including but not limited to:
System configuration/testing/auditing
COBRA/Direct Bill set up management
Communications
Vendor Integrations
Data conversion
Payroll
Coach Implementation Analysts on their deliverables
Researching, resolving, and replying to client inquiries regarding system or process gaps

BACKGROUND/EXPERIENCE:

3+ years of client relationship and implementation experience (preferably in benefits or healthcare industry)
Advanced proficiency in MS Excel (VLOOKUPs, Pivot tables, providing data summaries) and working knowledge of other MS Office products
Strong communication skills, both written and verbal
Proven track record of developing and maintaining strong relationships with clients and brokers
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, brokers, and internal stakeholders
Ability to work independently as well as part of a team
Strong problem-solving skills
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
Must be able to quickly sort through complex subject material
Strong analytical skill set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork and providing excellent client service
Willingness to travel as needed
Bachelor's degree in business administration or related field (required)

 

 

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. 

 

 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based i