Field Service Engineer

ARE YOU OUR NEXT

GENERATION OF TALENT?

 

YOU MAY BE OUR NEW 

FIELD SERVICE ENGINEER

 

This position is to plan, coordinate and execute preventive and corrective maintenance to ensure the effective operation of SIG Combibloc line equipment. The incumbent will possess excellent customer relations skills and must be qualified to do mechanical adjustments, trouble shoot and repair control systems. Promote improvement of line performance and efficiency as part of continuous improvement methodology.

 

Key Responsibilities: 

• Implement and manage hands on daily activities of maintenance, troubleshooting and repair.
• Provide superior reports to the back office.
• Plan, coordinate and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide production support post maintenance to bring the line to pre maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
• Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
• Analyze, identify and take action on system performance issues, implementing correct and approved operational improvements.

 

You bring these skills, experience & education

• Engineering Associates degree, preferably electrical or mechanical.
• Experience: 4-8 years in technical/equipment/machinery experience