Sr. Practice Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500233 CVSL Outpatient ACG & CC

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 211 H

Compensation Range:

$28.50 - $37.06

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Oversees the operational components of the 7 procedure rooms in the Cardiac Catheterization and Electrophysiology Lab and the 17 exam rooms in the Paul Yu Heart Center.

In conjunction with clinical leadership, promotes operational efficiency, high quality, outstanding patient experience, and strong financial performance.

Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team. Responsible for performance management of all non-clinical staff in the practice.

ESSENTIAL FUNCTIONS

Operations Management:  

• Supervises the operation and implement procedures for enhancing levels of service and quality and enforces medical office policies and procedures for the Cardiac Cath and EP Lab and the Paul Yu Heart Center.
• Develop guidelines for prioritizing and assigning work activities, evaluating effectiveness and modifying processes as necessary.
• Establishes and maintains efficient and responsive patient flow system.
• Ensure proper registration and insurance pre-verification management processes are followed including warm transfers to centralized functions.
• Manages insurance prior authorization for procedures scheduled in the lab.  Manages the hospital transfers from area hospitals to the lab and back to transferring hospital.
• Prepares weekly schedule for staff ensuring proper staffing to support daily office operations include directly monitoring workflow to ensure accuracy and maximum efficiency.
• Support and uphold policies, procedures, objectives, quality improvement, safety, environmental and infection control and codes and requirements of accreditation and financial performance.                                                                                                                                      
• Provide administrative support to providers, staff, vendors and facilities.  Manage the planning, monitoring, analyzing and implementing of schedules for the lab including; on-call schedules, vacation schedules in Epic, QGenda and Outlook.  Track Lab Attending time for use in coordinating and an equitable distribution of on-call duties for nights, weekends and holidays. Maintain information in QGenda and with ACTION Telephone for Cardiac Cath and EP Services and OBS Service.

Human Resources:

• Responsible for recruiting, hiring, orientation, training, development, evaluation and management of Cardiac Catheterization and Electrophysiology Physician Support Specialist and the Outpatient Access Representatives of the Paul Yu Heart Center.
• Ensure initial new employee and annual staff mandatories are completed and tracked for compliance.
• Conduct timely and thorough employee end-of-probation and annual performance appraisals.
• Perform weekly input and review of payroll in electronic payroll systems.  Manages and approves staff requests for time off and overtime.
• Oversee performance management and corrective discipline processes as needed.

Service Orientation and Patient Experience:

• Access and interpret Press Ganey patient satisfaction survey data and regularly share results with providers and staff.
• Serve as a patient relations advocate by demonstrating skills in resolving
• difficult patient complaints and concerns.
• Define expectations for patient satisfaction and live the brand for UR medicine.

Financial Operations:

• Monitor charge reconciliation process, including the production o