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Job Description

About the role

The Head of Quality Services and Improvement (QSI) leads the strategic deployment of quality initiatives, portfolio management, transformation programs, and continuous improvement efforts across the site’s Quality organization. This role ensures alignment between quality strategies and broader organizational goals, fosters a culture of continuous improvement, and champions digital and operational excellence.

As a transformation leader and change champion (e3+), the QSI plays a pivotal role in driving site-wide quality improvement initiatives, overseeing budget planning, and supporting cultural transformation. The position operates at the intersection of strategy, transformation, and quality excellence.

The QSI collaborates closely with Quality Leadership (QLT), Business Excellence (BE), Global Quality (GQ), Operational Excellence (OE), DD&T, OpU Quality Functions, and other key stakeholders to ensure alignment, value creation, and continuous enhancement of quality systems and processes. This role has a significant impact on quality performance, compliance, and operational efficiency, and directly supports the achievement of strategic organizational objectives.

No. of direct reports: 1

No. of indirect reports: 0

How you will contribute

Strategy Deployment & Portfolio Management:

• Partner with Business Excellence (BE) to define, deploy, and monitor the execution of the site’s strategy.
• Responsible to drive the cascade of site strategy into Quality functions, integrating it with Product Lifecycle Management and enterprise-wide objectives.
• Partner with BE (site level) and SBO (OpU level) to ensure alignment.
• Oversee the portfolio of Quality improvement initiatives/projects, ensuring prioritization, resource allocation, and measurable value creation.
• Drive financial rigor in Quality and partner with SQH, QLT, and Finance in managing the Quality budget planning (MRP/MYC), ensuring financial discipline and alignment with strategic priorities.
• Coordinate internal and external Quality performance assessments to drive continuous improvement.

2. Transformation & Value Creation:

2.1   Quality Transformation and Capability Building

• Accountable for the success of the Quality transformation programs (i.e., QPoF, LoF) in collaboration with the QLT and Transformation Deployment owners within the respective quality departments.
• Mentor and guide a team of Transformation Deployment Owners to ensure successful execution of quality transformation initiatives.
• Lead transformation-focused reskilling efforts in partnership with site Learning/SQLT and BE.

2.2  Quality Operations Optimization

• Collaborate with BE/OE to analyze quality operations (i.e., BPM, VSM, SIPOC...etc) to identify opportunities for efficiency gains, cost optimization and performance improvement while ensuring collaboration with BE/OE to execute process enhancement.
• Offer a comprehensive view of the Quality functions and associated processes to facilitate the deployment of improvement initiatives.
• Drive continuous improvement and Agile Operating Systems (AOS) within the Quality organization in close collaboration with BE and Global Operational Excellence (GOE).

2.3  Performance Management and Accountability in Quality

• Foster a culture of QLT accountability with quality processes performance metrics and KPIs.
• Ensure appropriate Quality portfolio performance management and monitori