Jobs and Careers

Customer Program Manager (CPM)

United Statesfull_timeVerifiedPosted 22 Apr 2025

About the role

JOB SUMMARYThis position is responsible for the operational oversight of gas turbine engine components in the initial evaluation, repair and overhaul sequence. This includes being directly responsible for reviewing component condition, developing repair work scope, understanding customer requirements, and establishing the component ship date. The Customer Program Manager (CPM) develops and ensures work scopes are communicated to all levels of the company while monitoring daily, the complex repair and workflow cycle.This position performs its duties within the Department of Customer Programs, which manages the turbine engine component overhaul process. This includes understanding customer requirements, evaluation of the received condition reports and developing a repair work scope based on original equipment manufacturer (OEM) and company guidelines. This position will work alongside a team of experienced department leaders that will allow continuous interaction for acquiring the techniques, knowledge, and skills required of the job, while collaborating with other company experts of the business. COMPANY OVERVIEWComponent Repair Technologies (CRT) is a locally family-owned business, with operations in Mentor, OH since 1985. Our staff of approximately five hundred dedicated team-members, many of whom have been onboard for decades, are the key reason for the success of the company.
CRT specializes in the repair and overhaul of turbine engine components with our customers being the world’s largest airlines and jet engine manufacturers. CRT is a global leader in the aerospace and marine turbine engine repair sector with authorizations from the Federal Aviation Administration (FAA) and other world regulatory bodies.Our commitment is focused on our valued employees, customers, and community. Take the next career step and bring your skills and experience to CRT.
Visit www.componentrepair.com for more information. DUTIES AND RESPONSIBILITIES1. Establish a daily, weekly, and monthly shipping plan (goals) and communicate plan within the team.2. Directly responsible for reviewing component condition, determining repair work scope, understanding customer requirements, and establishing the component ship date. 3. Interpret and disposition inspection findings to create technical findings reports for necessary repairs.4. Develop and ensure work scopes are communicated to all levels of the company.5. Review and manage Time Gates (TG), On Time Delivery (OTD), and Ship Date Accuracy (SDA) with all departments. 6. Communicate exceptions that will necessitate a change to the planned ship date or customer requirement.7. Initiate and monitor continuous improvement programs for efficiencies, quality, production flow and customer requirements. 8. Manage quality exceptions with Process Engineering, Quality Engineering, and Production including reworks that occur during the repair process.9. Coordinate with production and scheduling departments to ensure labor factors are accurately reviewed and maintained. 10. Utilize computer software programs and applications in assigning, verifying, tracking, and monitoring metrics and job assignments. 11. Communicate material requirements to the production and purchasing teams to properly stock for your component material needs. 12. Weekend support can be required at times, once a month on average for 2-4 hours. REQUIRED QUALIFICATIONS1. A minimum of 1-2 years’ experience in a manufacturing setting, or relevant industry. 2. A minimum of an associate degree or equivalent work experience.3. Exposure to directing projects, processes, or repairs.4. Experience in understanding and following verbal and written instructions accurately, including the reading and interpretation of technical drawings and work scope instructions. OTHER QUALIFICATIONS1. Read, write, speak, and understand the English language.2. Above average knowledge of com