Customer Experience Representative Queen Creek

Primary City/State:

Queen Creek, Arizona

Department Name:

Admin-Clinic

Work Shift:

Varied

Job Category:

Clinical Support

Health care is changing, and it’s our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities – big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you. 

Bring your desire to learn and grow with us to our ever-growing clinic, where you’ll be working side by side with medical staff to create a great patient experience.  As a Front Office Rep on our team, we offer a customer-focused and friendly work environment with career growth opportunities. A career with our team is great if you are just starting out or have many years of experience.  Bring your desire to learn and grow with us to our ever-growing Primary Care Clinic, where you’ll be working side by side with medical staff to create a great patient experience. Bring your dedication and determination to succeed. You will have a daily opportunity to learn new things and utilize your decision-making skills to make a difference in the lives in our patients.

Location: 21772 S Ellsworth Loop Rd Queen Creek 85142

Schedule:  Shifts are Mon-Fri, 8 hours a day, and one Saturday every 5 weeks (8a-1p) and one late night per week (1030a-7p)  We ask that you remain flexible during training and have the ability to work any combination of hours.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position is located in a medical clinic or physician’s practice and coordinates a smooth patient flow process by answering phones, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position conducts registration and obtains financial reimbursement for all patients accessing service at clinics and physician practices. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. And resolving issues as they arise to promote point of service decisions.

CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. Assists front office in answering phones, taking messages, prescription refills, locating information and other related duties when necessary. Documents correspondence in the patient’s medical record. Updates demographic and insurance information in the practice management system.

2. Receives physician’s orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. Assists i