Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

General Purpose of Job:

The patient access Supervisor is responsible for the daily operations of all scheduling, registration or admission, registration, and financial counseling functions at all access points in support of revenue and reporting cycle.  The manager will interact with departments at all levels to ensure accuracy of information and quality of processes.  Assesses and improves department performance and ensures orientation and continuing education of departmental staff.  This leader serves as a key promoter to service excellence which, along with the team, strives to meet and exceed the needs of their customers.  As a leader in this department, this person may recommend resources/space needed by the department and may participate in the selection of outside services.   

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.

• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Adheres and complies with customer service standards and dress code as set forth by the hospital and the department.
• Occasional travel may be required.

Customer Service Duties

• Answers the department telephone immediately or within three rings utilizing courtesy and patience.
• Greet patients and their families with courtesy and concern for their needs using the Driscoll Way to Service Excellence
• Listens to customer needs and takes appropriate action as indicated.
• Gather patient demographic and financial information in a kind and courteous manner.
• Reschedule patients upon patient request and notifies the patient’s physician.
• Mark patient cancelations in the appropriate scheduling system and notify the patient’s physician.
• Document telephone encounters in patient account notes; brief but important details only
• Manage an appointment waiting list and canceled list as indicated to ensure services are provided promptly.
• Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expense, education, directions, parking information, etc.

Patient Accounting Duties

• Schedule patients for necessary procedures as indicated, using the appropriate scheduling system and obtain authorization for all planned services as indicted by insurance carrier.
• Accurately create patient encounter in patient accounting systems utilizing the appropriate patient search criteria and interview method
• Verify patient’s insurance benefit and document findings, this process should be completed in the appropriate timeframe for the service being provided; refer to Emergency Medical Treatment and Labor Act -EMTALA guidelines for ED arrivals/services.
• Refer cases for financial screening as indicated.
• Obtain Authorization or Referral for services as indicated for all elective services; following EMTALA rules for ED visits.
• Add a clear copy of picture identification and insurance cards, front and back to the patients Electronic Medical Record - EMR
• Explain all business forms and obtain signatures.
• Issue Patient Rights and Responsibilities and the hospitals Notice of Privacy Practice as indicated.
• Issue patient identification card or wristband identification as appropriate.
• Ensure the patient/family is escort to the appropriate service area.
• Contact the Patient Intake Nurse for all direct admissions as indicated.

Quality Assurance Duties

• Review work queues to identify potential duplicate medical record numbers.
• Identify patients with multiple same day visits to match demographic and insurance data for each pre-registration.
• Review patient demographic and financial data to ensure accuracy.
• Validate verification and documentation of insur