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Job Posting Title:

Scheduling Specialist, Patient Access

Location:

Dallas - Hospital

Additional Posting Details:

In-office position; no hybrid or work from home

Monday - Friday 8:00am-4:30pm

Hours may flex according to organizational, or department needs.

Job Description:

Duties/Responsibilities

• Greets callers in a professional and welcoming manner, field questions, and assist in making patient appointments

• Screens and routes inbound/outbound calls in a timely manner; creates telephone encounters as necessary

• Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols 

• Performs scheduling of new and/or follow-up patient visits, including, but not limited to diagnostic and ancillary appointments (as needed); may require coordination with clinical team

• Communicates appointment details with patients, provide necessary instructions, and appropriately answer questions

• Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed

• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

• Obtains accurate collection of patient demographics, insurance coverage, and other relevant information

• Promotes and assists patients/families in signing up for MyChart

• Functions as a liaison between patients, families, clinical care teams, staff, and community provider offices 

• Maintains and distributes incoming departmental faxes

• Maintains and acts on individual email and InBasket pools and messages

• Scans clinical record information and correspondence into patient’s electronic record

• Maintains scheduling, registration, and referral work queues in Epic

• Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period

• Maintains patient information and documentation in electronic medical record

• Supports hospital and departmental performance improvement goals

• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

• Supports departmental initiatives and change efforts

• Practices financial and resource stewardship

• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values

• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required

• Minimum 1-year relevant experience preferred

• Strong written and verbal communication skills preferred

• Strong organizational and interpersonal skills preferred

Working Environment

• Working Conditions: Inside

• Working Position: Sitting, Standing, and Walking

• Physical Demands: Light

• Physical Requirements: Pyshing/Pulling and Repetitive Movements

• Lifting or carrying up to 10 lbs.

• Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking

• This position will be exposed to Inside Environments