Client Analyst, Officer

Who we are looking for

The ideal candidate is client focused with a strong knowledge of the financial services business and financial markets, more broadly. As a member of the Global Clients Division (GCD), you will assist senior members of the team in their role as Client Executives and Relationship Managers in support of existing relationships with some of State Street’s top strategic clients. In this role, you may have daily contact with Sales, Client Service, and Business Unit Shared Service teams in support of our clients’ needs. Building on your background of strong customer relationship skills and knowledge of processes and procedures for the products serviced for our customers, you will gain exposure to senior level executives both internally and externally while also ensuring that clients receive the best service possible. 

Why this role is important to us

The team you will be joining is part of State Street Global Clients Division (GCD). Being an essential partner to our clients is a critical component of our vision and objectives for State Street: driving growth, deeper relationships, better outcomes and distinct differentiation in the market. The GCD team is focused on achieving these objectives with our largest and most complex global clients. These clients require global teams led by a senior client executive with real decision-making authority, backed by a cast of capable staff focused on addressing strategic needs and priorities of our top GCD clients and acting as their advocates within the State Street organization.

Join us if making your mark from day one is a challenge you are up for.

What you will be responsible for

As Client Analyst Officer you will:

• Execute ongoing client activities and ad hoc client requests as appropriate to support overall client relationships
• Assist with CRM (Salesforce) updates, strategic client account plans, manage client billing set-up/documentation and overdue billing collection, as needed.
• Assist with contract management including execution of contract amendments (new fund adds, new services, etc.) and upload documents to the Enterprise Contract Management System (ECMS)
• Coordinate and manage projects with clients and internal teams across regions/jurisdictions.
• Coordinate periodic Due Diligence meetings and reviews; organize attendees, agenda, logistics, materials and assist with timely delivery and completion of RFI/RFP questionnaires.

What we value

These skills will help you succeed in this role

• Problem resolution skills to quickly identify and assess issues. Properly escalate as necessary
• Independently manage workload/projects to completion
• Team player who takes a proactive role in supporting clients’ needs and needs of the team
• Global mindset

Education & Preferred Qualifications

• Bachelor’s degree with business related coursework or degree in Accounting or Finance preferred  
• Minimum 3-5 years of related client service or relationship management support experience preferred
• Computer competence; proficient with use of Microsoft Office suite (Excel, Word, PowerPoint, etc.)

Additional requirements

• Strong interpersonal and oral/written communication skills; demonstrated ability to work across and up/down the organization
• Ability to work under pressure in a deadline-driven environment
• Comfort level interacting directly with our clients
• Detail Oriented
• Project Management Skills
• Salesforce experience a plus, but not required

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where