Senior Customer Success Manager

<p><strong></strong>Learnster is a cutting-edge learning management system committed to revolutionizing how organizations approach employee development. Our human-centered approach blends innovative technology and AI with a dedication to empowering individuals and fostering learning cultures. Learnster comprises 30 engaged individuals, 200+ customers, and users across 30+ countries. Join us on our trailblazing journey to reshape the future of workplace individual learning!</p><p><em></em><strong>Job description<br/></strong><br/>As a Customer Success Manager at Learnster, you're not merely a point of contact—you're a strategic partner to our customers. Your responsibilities include managing a portfolio of strategic customers and ensure our customers get maximum value out of our product. Your role extends beyond providing solutions; you're a trusted advisor, a strategic thinker, and a passionate advocate for our clients' interests. You will play a crucial role in shaping our customers' success stories, building lasting relationships and contribute to Learnsters continuous growth journey.</p><p><strong>Your role will include</strong><br/></p><ul> <li>Responsibility for helping our customers understand, use and get high value from our product and services.</li> <li>Run customer onboarding projects, where you take responsibility for project management, training, and coaching.</li> <li>Being a thought leader, inspiring our customers in knowledge orchestration. </li> <li>Maintain strong relationships with existing clients, ensuring satisfaction and exploring opportunities for account growth.</li> <li>Own the management and expansion of customer agreements in collaboration with your colleagues from the sales team.</li> <li>Identify both risks and opportunities by analyzing our customer data.</li> <li>Work closely with colleagues both within our team and with the rest of the organization.</li> <li>Involvement in our company's development by continuously learning and improving as a natural part of your daily work.</li> </ul><p><strong><br/>To thrive in this role you have</strong></p><ul> <li>Experience in a similar role, preferably in a SaaS B2B Company.</li> <li>An understanding of how companies and organizations work with goals, skills development, and learning.</li> <li>An overall intererest in L&amp;D.</li> <li>A natural ability to build relationships with people in leading positions and you are skilled in managing and exceeding their expectations.</li> <li>An ability to quickly learn new digital tools and define yourself as tech savvy.</li> <li>An independent and entrepreneurial drive with a great sense of responsibility and a focus on results.</li> <li>Teamwork skills and are eager to learn and develop, both as a person and in your work role.</li> <li>Can work from our office in Stockholm for a few days a week.</li> <li>Proficiency in Swedish and English, both written and spoken, is required for this position. Additional languages are meritorious.</li> </ul><p><strong>What We Offer<br/></strong></p><ul> <li>An exciting journey in a scale-up with strong investors</li> <li>Flexible work arrangements (remote/on-site)</li> <li>Health and wellness benefits</li> <li>Continuous learning opportunities within a vibrant, innovative team</li> <li>Six weeks of paid vacation plus 3 extra free days per year</li> <li>A culture that values diversity and promotes personal development</li> </ul><p><strong>We look forward to meeting you! </strong><br/></p><ul> <li>Join a fast-growing and awarded SaaS company, where you will play a key role in shaping Learnster’s future.</li> <li>At Learnster, you will work with passionate and ambitious colleagues, ready to take ourselves, our team, and the company to the next level!</li> </ul><p></p><p><em>Please note that we will start contacting candidates in the beginning of August. </em></p>