Senior Manager, Commercial Training

POSITION SUMMARY:

As Intercept continues to build its position as the leader in rare and serious liver disease, we are seeking a Senior Manager, Commercial Training.

We are looking to bring on an exceptional training professional who can contribute to building a leading U.S. organization that will advance Intercept’s mission of bringing innovative medicines to patients with non-viral chronic liver diseases.

The Senior Manager of Commercial Training will provide support to the Senior Director of Commercial Training & Development and be responsible for the development and execution of Commercial training: strategy, development and execution, as well as delivering initial training courses to ensure employees have the requisite level of disease and product knowledge. This position will play a supportive role in leadership development and identifying the U.S. Commercial training needs (e.g., sales, product, market, and technical knowledge) and translating these into comprehensive, high quality and compliant training and development programs for all functions to deliver the business objectives. This role will provide ongoing training, support and coaching to the commercial home office and field teams. Responsibilities will include the provision, support, facilitation, design, and delivery of training initiatives that develop the competencies across U.S. Commercial teams.

The successful candidate will also be able to interact significantly with other functional and geographical teams across the company. It is critical that this person is committed to building effective cross-functional partnerships. The position requires adaptability and the capacity to own tasks, problem solve and see projects through to their end in a flexible and innovative manner.

JOB RESPONSIBILITIES:

• Identify commercial training and development needs; support the U.S. Commercial team (products/technical/skills) needs analysis; develop and implement training and development programs across the field functions

• Lead the development of high quality, effective sales training material including training facilitator and participate guides, while ensuring a blended learning approach

• Provide input on behalf of the Training function to the development of new marketing materials and messages

• Deliver initial training courses, providing new employees with the requisite level of disease and product knowledge and skills; this includes session development, coordination and evaluation of attendees

• Provide ongoing training, support and coaching to the customer-facing teams in line with the brand strategy; design and deliver bespoke training and development solutions focused on developing competencies

• Ensure that best practices in account management (ICPT model) and sales effectiveness are embedded in the sales process

• Record the status of completed training and proactively drive the implementation of new training; track and monitor the effectiveness of the training and development programs using appropriate tools and assess improvements; archive all training material meeting compliance and legal requirements; set up and maintain training record systems

• Liaise with Sales, Marketing, Regulatory, and Compliance teams to develop training materials, resources, and project plans

• Utilize and monitor project timelines, resources, and budget projections for short- and long-term high-impact training programs, ensuring that all training initiatives are executed effectively and efficiently

• Collaborate with agency partners as needed

Requirements

QUALIFICATIONS:

• Bachelor’s Degree required; on-the-job success is more important than postgraduate qualifications

• A minimum of 3 years of overall pharmaceutical/biotechnology experience

• Prior pharmaceutical/biotechnology sales training experience a plus

REQUIRED KNOWLEDGE AND ABILITIES:

• Ability to work onsite in the Morristown, NJ office on a hybrid basis

• Ability to travel occasionally (to National and/or POA meetings as required as well as field rides with representatives) which may include overnight and/or weekend travel

• Knowledge of multiple physician types including hepatologists and gastroenterologists (specific knowledge of liver or other metabolic diseases is highly preferred)

• Proven track record for delivering strong, consistent results in a pharmaceutical sales organization and being an effective, results-oriented project leader

• Must possess a strong ability to manage multiple projects across functional areas, and work independently when appropriate, in teams and as a sub-team lead

• Instructional design principles to create training content

• Strong communication skills with an in-depth under