Senior Manager, Patient Engagement Liaison - Central

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!

The Role

Genmab is seeking a compassionate, highly motivated Senior Manager, Patient Engagement Liaison to join our growing Patient Services team. In this role, you will support and guide patients, care partners, and clinical practice teams throughout each patient’s treatment journey.

As a key point of contact, you will provide education, resources, and personalized support to help optimize the overall patient experience. This is a unique opportunity to play a meaningful role in transforming cancer care while working alongside a collaborative, mission-driven team.

About Genmab Patient Services

Genmab Patient Services is at the cornerstone of our commitment to patients. We are building innovative partnerships and solutions to deliver transformative support programs aligned with our groundbreaking oncology portfolio.

Our team provides omnichannel support and patient access services, leveraging technology, workforce excellence, and strong engagement to improve the delivery of life-changing medications.

This role is for our Central territory, which encompasses the following states:

Minnesota, Wisconsin, Michigan, Iowa, Illinois, Indiana, Ohio, Missouri, Arkansas, Louisiana, Mississippi, Alabama, Tennessee, Kentucky, Georgia, Florida, Puerto Rico

Responsibilities

• Assess and tailor support based on individual patient needs, including disease state, demographics, and treatment stage

• Communicate effectively with patients and care partners, meeting them where they are in their treatment journey

• Coordinate across multiple stakeholders, including:

• Care partners and clinical practice staff

• Internal teams such as Patient Access Specialists and Field Reimbursement Managers  

• Track and document patient journeys in CRM systems, including needs, sites of care, and dosing schedules

• Conduct timely follow-ups with patients and care partners

• Develop and maintain deep knowledge of Genmab products and associated disease states

• Educate patients and care partners with accurate, up-to-date clinical information

• Complete and maintain required Adverse Event and Pharmacovigilance training

Requirements

• Native Spanish speaker required, with ability or willingness to enhance medical Spanish proficiency

• Bachelor of Science in Nursing (BSN) required; Master’s degree (Science, Business, or Public Health) preferred

• Minimum 6+ years of clinical oncology experience

• Nurse navigation and/or OCN certification preferred

• Pharmaceutical or patient support program experience preferred, including:

  • CRM systems and virtual telephony

  • Motivational interviewing

  • Patient/nurse support program delivery

  • Proven experience in patient interaction and delivering exceptional patient experiences

Skills & Competencies

• Strong communication, interpersonal, and listening skills

• Ability to explain complex clinical information clearly and empathetically

• Critical thinking and problem-solving in a healthcare environment

• Demonstrated leadership and ability to influence across stakeholders

• High level of organization and time management

• Compassion and emotional intelligence, especially when working with late-stage patients and their care partners

Additional Requirements

• Ability to travel domestically up to 40%, including overnight travel

• Ability to work in both remote and office-based environments

For US based candidates, the proposed salary band for this position