Director, Business Performance, PET Insurance - REMOTE

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Director of Business Performance is a strategic leader responsible for enhancing organizational effectiveness through two integrated disciplines: (1) Learning & Performance Enablement and (2) Business Process Management & Optimization. This role ensures that training and learning for Nationwide Pet’s associates are designed and delivered, while business processes are continuously improved to support scalable growth and operational excellence.

Learning & Performance Enablement Responsibilities:

• Lead learning & performance professionals in the development and execution of Nationwide Pet learning strategies that align with business goals and drive associate capability.
• Oversee training programs, performance enablement tools, and onboarding experiences that support role readiness, career development, and operational readiness.
• Promote a culture of continuous learning and professional growth through coaching, mentoring, and knowledge-sharing initiatives.
• Measure the effectiveness of learning programs and adjust strategies based on performance outcomes and feedback.

Performance Management & Business Optimization Responsibilities:

• Lead process-focused talent to identify, analyze and optimize business and system processes to improve operational efficiency, scalability, and customer experience across the Nationwide Pet value chain.
• Establish and lead cross-functional initiatives focused on process redesign, simplification, and standardization.
• Establish and implement governance controls and ensure compliance with internal policies and external regulations.
• Harness data analytics and insights to develop identify and report on performance trends and inform strategic decisions.
• Drive continuous improvement efforts through structured methodologies and change management practices.
• Provide consulting business leaders and teams on performance optimization and transformation strategies.

Core Competencies:

• Strategic Leadership & Planning
• Learning & Development Strategy & Delivery
• Performance Enablement & Coaching
• Business Process Improvement & Engineering
• Change Management & Governance
• Project Management & Consulting
• Data Analysis & Problem Solving
• Operations Management & Continual Improvement
• Executive Presence & Communication

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

Job Description Summary

Our team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Director, you'll be responsible for leading major process modeling, analysis and design efforts and be instrumental in development of compelling business rationale to formulate transformation. You'll direct the activities and staff responsible for providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

Job Description

Key Responsibilities:

• Directs all activities for team involving business transformation through the strategic application of people, processes and technology. Team participates in business planning processes across multiple departments or business units by identifying complexities, dependencies and duplications.

• Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions.  Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term systems plans. 

• Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedu