Automotive Dealership Porter/Valet Supervisor - Patrick Hyundai

Join our team as a Service Porter/Valet Supervisor at Alliance Dealer Solutions!

Alliance Dealer Solutions is seeking a self-motivated, entrepreneurial individual to serve as a Service Porter Supervisor for our dealership partner in Schaumburg. As a Service Porter Supervisor, you play a vital role in ensuring the service department operates efficiently and smoothly. This leadership position is a significant step towards future opportunities, demonstrating accountability, efficiency, and stellar communication. You are responsible for assisting your leader in making sure everything within your power runs seamlessly.

Responsibilities

• Physical Presence: Maintain a physical presence on the service drive to ensure a high-quality appearance.

• Customer Interaction: Acknowledge and assist all vehicles with a smile and a friendly greeting ("Good morning, afternoon, or evening").

• Log Requests: Properly log all pick-up requests from advisors and cashiers as needed.

• Traffic Flow: Maintain a steady traffic flow on the service drive, using cones for any lane closures if necessary. Key control is paramount.

• Monitor Return Times: Monitor porter return times when assisting guests with customer pick-up to ensure a quick and memorable experience.

• Assign Duties: Assign downtime duties such as sweeping, picking up trash, maintaining the lounge, cleaning, etc.

• Rotate Breaks: Rotate lunch breaks to ensure the drive is always properly staffed.

• Service Drive Supervision: Assist with supervising the service department to ensure guests receive their vehicles in a timely manner as promised.

• Supervise Employees: Oversee and manage the service porter team, providing guidance, training, and support to ensure high performance and adherence to dealership standards.

• Other Duties as Assigned: Perform other tasks as required to ensure the smooth operation of the dealership.

Ways to Shine

• Smile and Eye Contact: Use eye contact and smile when speaking to others.

• Strong Communication: Demonstrate strong communication skills with your team and clients.

• Professional and Organized: Maintain a professional demeanor and be organized in your tasks.

• Claim Prevention: Help build the team’s knowledge on claim prevention.

• Build Rapport: Develop strong rapport with both your team and clients.

Skills

• Leadership Skills: Strong leadership and team management skills to effectively guide and support the porter team.

• Customer Service Skills: Exceptional customer service skills and the ability to interact professionally and courteously with customers.

• Organizational Skills: Excellent organizational skills to manage multiple tasks and ensure efficient service operations.

• Attention to Detail: Meticulous attention to detail to ensure vehicles are serviced to the highest standards.

• Communication Skills: Excellent verbal and written communication skills to ensure clear and effective interaction with customers and team members.

• Professional Appearance: Neat and professional appearance is required.

• Reliability: Strong time management skills and the ability to adhere to schedules and deadlines.

Qualifications

• High School Diploma or Equivalent: A high school diploma or GED is required.

• Valid Driver's License: