Automotive Parts Counterperson (Chrysler Dodge)
Hendrick Automotive GroupAbout the role
Are you looking for a stable company to grow with? Join Hendrick Automotive Group, voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!"
Pay Range:
$45,000 per year and above (salary + bonus/commissions based on performance).
Summary:
As a Parts Counterperson, you will be responsible for providing customers with the BEST possible advice on car parts and accessories by using your knowledge of auto parts and how they work together to solve maintenance problems. This is a Full Time position on our GROWING Parts team for Hendrick Chrysler Dodge Jeep Ram FIAT in Concord, NC - just minutes from Charlotte Motor Speedway!
Benefits:
Employer Paid Healthcare & Prescription Coverage
Paid Company and Manufacturer Training
Rewarding Performance Based Pay Plans & Bonuses
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Education Tuition Reimbursements
Internal Career Paths & Growth Opportunities
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Paid Time-Off up to 4 weeks Vacation
Holiday and Sick Pay
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Employee Discounts
College Scholarship Program
Clean State of the art facilities
Top Notch Climate Controlled Shops & Equipment
The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
Essential Duties and Responsibilities include the following:
Assists customers in selecting and purchasing parts.
Places special orders for parts.
Reads appropriate manuals to ascertain type and specification of part.
Provides pricing and product information to customers.
Dispenses parts to the service department and body shop.
Orders out-of-stock parts requested by customers.
Assists in taking inventory.
Meets departmental production and profitability goals.
Maintains CSI at or above dealership standards.
Answers telephone promptly and consistent with dealership guidelines.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Perform opening and closing procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Qualifications:
Valid Driver's License.
2 years of direct customer service experience (automotive or similar fast-paced environment).
Able to work Full Time, 5-days per week, business hours Monday - Saturday.
Prior Experience using customer databases, researching and advising customers in selecting products such as automotive parts, addressing any delays, concerns and inquiries.
Able to answer calls, greet customers, establish rapport, collaborate with technicians and mechanics to dispense parts and answer questions about product features, pricing, and availability.
Able to monitor parts stock levels, order out-of-stock auto parts, take inventory, and maintain accurate records to meet departmental product
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