Care Experience Manager (0931 Manager III) - Department of Public Health - 163153

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

• Application Opening: Friday, February 13, 2026
• Application Deadline: Application filing will close on or after Friday, February 20, 2026.
• Salary: $158,210 - $201,942 Annually
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-0931-163153

Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within DPH for the duration of the eligible list.

Job Description

The Care Experience Manager is responsible for overseeing programs and services within the San Francisco Health Network that ensure a comprehensive and consistent experience for patients, residents, clients, and their families. In this role, they will develop and implement data-driven frameworks to enhance the overall care experience. These efforts focus on key areas, including:

• Care Experience Improvement
• Grievances and Concerns
• Spiritual Care
• Workforce Experience
• Volunteer Services
• Equity

The Care Experience Manager (0931 Manager III) performs the following essential job functions: 

• Develops a comprehensive strategy to enhance care experience, aligning with organizational priorities and industry best practices.
• Directs the operations of the Care Experience Improvement, Grievances and Concerns, Spiritual Care, Workforce Experience, Volunteer Services, and Equity programs, ensuring implementation of initiatives and service excellence.
• Ensures compliance with healthcare regulations and accreditation standards, safeguarding patient rights and mitigating compliance risks.
• Leads and supports the care experience team, fostering growth and professional development.
• Collaborates with senior leadership, department heads, and community partners to integrate care experience goals into broader organizational strategies.
• Leverages data and feedback to drive continuous improvement in care delivery.

The Care Experience Manager (0931 Manager III) may perform other duties as assigned/required.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR’s website: https://careers.sf.gov/classifications/

Qualifications

1. Education: Bachelor’s degree from an accredited college or university; AND
2. Experience: Five (5) years of professional experience in hospital or health system administration, operations, or patient experience, of which three (3) years include supervising professionals.

Applicants must meet the minimum qualification requirement by the final filing date unless other