LEAD CARE MANAGER (CARE LINK)

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.


Our EEO Policy:

Neighborhood House Association Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.


Benefits:


Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)


**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**


POSITION PURPOSE:
Under the Carelink Manager’s supervision, provides case management services for adults on an outpatient basis and performs related work as required. The Lead Care Manager (LCM) is a community-based case manager providing intensive case management support to community members through intensive coordination of health and health-related services via Enhanced Care Management (ECM). The LCM will coordinate client care between multiple providers to address social determinants of health. Main duties include conducting personal health assessments, guiding individuals in developing personal healthcare plans and goals, and connecting individuals to resources and support in the community, all with the goal of improving overall health outcomes regardless of setting.

EXAMPLES OF ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
• Serve as a community-based advocate and resource for health plan members, using knowledge of the community and resources available to engage and assist clients in managing their healthcare and social needs.
• Engage clients with motivational interviewing and trauma-informed care practices to conduct initial intakes, confirm program eligibility, provide ongoing outreach, and set up meetings in the most easily accessible setting for members, such as in-person appointments at their homes, NHA offices or other community locations, telephonic and/or virtual settings.
• Contact eligible enhanced care management (ECM) members to assist in development, implementation, evaluation, and revision of Comprehensive Assessments, Social Determinants of Health Assessments, and individualized Care Plans and objectives, which may include accessing social services such as community-based resources for housing, food, employment, etc.
• Provide non-clinical paraprofessional duties, to include: empowering clients by aiding to navigate and maximize their health plan benefits, conducting health promotion and self-management skills training, monitoring treatment adherence (including medication), scheduling appointments with providers, arranging transportation for healthcare visits, getting prescriptions filled, and following up with clients on missed appointments
• Advocate on behalf of clients with health care professionals, work with medical facility/hospital staff to ensure smooth and well supported transitions in care, guide clients to maintain Medicaid eligibility, and other financial resources as appropriate.
• Maintain communication with Neighborhood Networks Program staff, service providers, and provide timely and accurate documentation of service delivery, status, and progress of clients.
• Other tasks as assigned by the Neighborhood Networks Program Director.
• Creates detailed documentati