Senior Site Reliability Expert

<p><strong>Hi there! Thanks for stopping by 👋</strong></p> <p>Are you actively looking for a new opportunity? Or just checking the market out? Well… you might just be in the right place!</p> <p>Lightspeed is seeking a <strong>Senior Site Reliability Expert</strong> to join our Services organization, which is building a common set of services that span multiple products. This includes Financial Services (Payments and Capital), Accounts Services, and the Golf product.</p> <p>Our SRE team is responsible for the design, build, and operation of Lightspeed’s infrastructure, and for creating the <strong>platform</strong> that empowers our product teams. The platform covers the full cycle of software delivery, from CI/CD pipelines to highly available, scalable production environments.</p> <h3><span><strong>What You'll Be Responsible For</strong></span></h3> <p>As a Senior Site Reliability Expert, you will:</p> <ul> <li>Initiate and lead efforts to continuously improve our software delivery processes and practices, creating tools that accelerate product development across multi-location teams.</li> <li>Develop and maintain robust, self-service platforms for building, deploying, and operating services, with a strong focus on automation, scalability, and cost efficiency.</li> <li>Engage with and mentor team members, actively contributing to their professional growth and the team's overall capabilities.</li> <li>Use your engineering expertise to influence strategic decisions and advocate for best practices across your business unit, including Infrastructure as Code, monitoring, high availability, disaster recovery, and security.</li> <li>Take ownership of the preparation and maintenance of the team's technical documentation.</li> <li>Lead incident response, diagnosis, and resolution for critical production issues, and drive blameless post-mortems.</li> <li>Proactively monitor system performance and capacity, define and enforce Service Level Objectives (SLOs), and identify and eliminate toil by building robust automation and tooling.</li> </ul> <h3><span><strong>What You'll Be Bringing to the Team</strong></span></h3> <ul> <li>You are a proven <strong>technical expert</strong> with a track record of successfully building platforms and tools that solve complex problems and enable other teams.</li> <li>You have deep knowledge and practical skills in your domain, and you can effectively apply and communicate these concepts to others.</li> <li>You have expert knowledge of major cloud platforms (AWS/GCP), extensive experience with container technologies (Docker, Kubernetes), and strong proficiency with Linux systems.</li> <li>You have significant experience with deployment and build tools (e.g., CircleCI, Jenkins, ArgoCD), Infrastructure as Code practices (e.g., Terraform), and various datastores (e.g., MySQL, Postgres, Redis, DynamoDB).</li> <li>You are skilled in shell scripting and can read and write code in at least one programming language (Python, Ruby, or Go).</li> <li>You demonstrate strong <strong>leadership, critical thinking, and interpersonal skills</strong>, which you apply to solve complex problems and partner with other teams.</li> <li>You are passionate about continuous learning and growth and are adept at mentoring team members to foster their development.</li> </ul> <h3><span>Who You Are</span></h3> <ul> <li>A problem-solver who isn't afraid to tackle complex challenges.</li> <li>A team player and a "bar raiser."</li> <li>You have a strong desire to learn, grow, and step out of your comfort zone.</li> <li>You have great energy and passion for technology.</li> <li>You can express yourself flawlessly in English.</li> <li>You have strong interpersonal skills.</li> </ul> <p><strong>What’s in it for you?</strong></p> <p>Come live the Lightspeed experience</p> <ul> <li>Lots of autonomy and flexible work culture</li> <li>Genuine career opportunities in a company that’s creating new jobs everyday;</li> <li>Work in a team big enough for growth but lean enough to make a real impact.</li> <li>Exposure to modern and proven technology</li> <li>All of our work is business-driven</li> <li>Development of very high traffic products, used at the global scale </li> <li>Opportunity to learn and expand your skill set</li> <li>Become a valued part of the diverse and inclusive Lightspeed team</li> </ul> <p>and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:</p> <ul> <li>Lightspeed share scheme (we are all owners)</li> <li>Pension contributions and holiday allowance</li> <li>Health and wellness benefit of €400 per year</li> <li>Mental health online platform and counseling &amp; coaching services</li> <li>Dutch classes &amp; LinkedIn Learning license</li> <li>Drinks in the office</li> </ul> <p>We know that people are more than what’s on their CV. If you are unsure that you have the right profile for the role? Hit the ‘Apply’ button and give it a try!</p><p><em>To all recruitment agencies: Lightspeed doe