4X10 Telephone Sales Agent (4-Days, 40hrs./wk)

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

Are you a persuasive communicator with a passion for helping others? We’re looking for enthusiastic Sales Representatives to support a variety of dynamic sales programs. In this role, you’ll deliver tailored product and service solutions that enhance customer satisfaction and drive client success.

If you’re motivated, personable, and eager to grow, this could be the perfect opportunity for you! With our industry-leading training program, you’ll gain the skills and confidence to thrive in a fast-paced, rewarding environment.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with customers nationwide to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally and efficiently
• Understand customer needs and provide effective solutions
• Research and resolve issues using internal systems and cross-department collaboration
• Follow client-specific processes and maintain a courteous, professional demeanor
• Accurately document customer interactions and manage accounts
• Adhere to scripts, policies, and confidentiality requirements
• Escalate complex issues appropriately to ensure resolution
• Stay current with training, systems, and process updates
• Maintain excellent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning your training knowledge into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office and Windows OS
• Dependable and punctual with a strong work ethic
• Problem-solving and conflict resolution skills
• Customer-focused, empathetic, and patient
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with strong interpersonal skills

 

Preferred (Not Required)

• 1+ year of experience in customer service, sales, tech support, or administrative roles
• Experience in a contact center or government-related work

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

 

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings