Florida-Based Helpline Counselor 4x10 including Weekend Overnights

Helpline Counselor 4x10 Weekends + 1 Weekday (Remote, Florida residents only)

Industry: Essential community services

Location: Fully remote in the state of Florida

Schedule: Full time, 40-hour permanent schedule of 12am - 10am Friday, Saturday, and Sundays, plus one weekday of your choosing from 9am-7pm

Training Schedule: Monday - Friday, daytime, for 9 weeks starting in September 2026

Compensation: $45,000 annual salary, plus generous benefits package (see below)

Summary of Mandatory Qualifications:

• Must be a Florida resident living within the state
• Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026
• Must agree to work 10 hour overnight shifts every Friday, Saturday, and Sunday as part of your regular schedule.
• Have at minimum an associate's degree from an accredited university
• Have four (4) years of combined education and relevant work experience (see below)
• Ability and interest in de-escalating callers experiencing crisis
• Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who:

• Is willing and able to learn our approach to crisis counseling through training and experience
• Has demonstrated the ability to conduct self-care
• Shows compassion, empathy, and respect to people from different cultures and backgrounds
• Prefers to work autonomously once adequately trained
• Is motivated to grow and learn in the position through training and coaching
• Is passionate about assisting others and has a background in service
• Is technologically savvy and able to take notes while talking or listening

If this describes you, please read on!

Requirements

To be considered for this position, you must:

• Be a Florida resident residing within the state
• Have a secure, quiet, and confidential workspace with reliable internet
• Be free from caregiver responsibilities during work hours
• Be able to pass a level two (2) DCF background check and drug test prior to employment
• Meet or exceed our education requirement:
• A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care OR
• An associate's degree plus two (2)+ years of experience in suicide/crisis intervention
• Have a minimum typing speed of 30 WPM

• Be comfortable with a phone and virtual chat-based work environment
• Be available remotely during the day Monday-Friday for nine (9) weeks of initial training to begin in September 2026 (hours will change to your permanent schedule once training is complete)
• Commit to working full shifts on Saturdays and Sundays as part of your regular schedule

Benefits

We know satisfied employees are key to a thriving business. That is why we are pleased to offer:

• Full-time employment at an annual rate of $45,000
• 100% employer-paid individual health, vision, dental, life, and short-term disability insurances (coverage begins after 60 days of employment)
• Dependent health, vision, and dental plans available for purchase
• 403(b) retirement plan with potential for variable annual employer contribution
• Paid Time Off (PTO) available after three (3) FT working months (accrues at a rate of 8.00 hours per pay period, up to 16 days per year)
• Sick Leave available with the first pay